Jaylynne Fowler
Keauhou,HI
Summary
I consider myself a strong worker and do well under high stress situations. I work very well with others and am eager to learn and face new challenges in everyday work situations. I’m a very motivated person with over 8+ years of customer service experience in a fast- paced environment.
Overview
11
11
years of professional experience
Work History
Head Cashier/Fulfillment Associate
Lowe's Home Improvement
04.2016 - Current
- Evaluated employee performance and made recommendations for improvements
- Oversaw cash flow of store, loans and including cashier operations
- Cleaned and organized store, including the checkout desk and displays
- Assisted customers in person and via telephone
- Processed cash and credit payments rapidly and accurately
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner in person and via telephone
- Monthly training opportunities with all cashiers
- Creating/ Completing merchandise Returns
Cashier / Customer Service
Lowe's Home Improvement
Kailua-Kona, HI
06.2015 - Current
- Contacted the customer to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
- Worked on internet sales.
- Conducted sales and item lookups using POS system.
- Managed phone calls promptly and effectively.
Call Center Representative
Ali’i Health Center
02.2022 - 08.2022
- Monitored and directed incoming and outgoing calls in a timely manner
- Scheduled patient appointments promptly and efficiently.
- Maintains patient confidentiality at all times.
- Executed additional tasks as directed by Supervisor.
- Provided general information regarding payment requirements
- Relayed messages to designated individuals.
- Contacted referrals and scheduled patients accordingly
- Maintained adherence to HIPAA, OSHA & other regulatory standards.
Cashier
Walmart
02.2014 - 09.2014
- Received customer payments
- Trained new cashiers on procedures, customer service and sale techniques
- Ran cash register at busy peak points of business
- Kept work areas clean, neat and organized for maximum productivity
- Greeted customers promptly
- Checked customer receipts at the door as they exited and thanked them for shopping with us
Education
High School Diploma -
Konawaena High School
05.2014
Skills
- Computer/Technology
- Application Proficiency
- Communication Specialist
- Problem-solving
- Organizational skills
- Online orders preparation
- Point-of-sale system operation
- Product knowledge
- Time management
- Computer skills
- Multitasking
Timeline
Call Center Representative
Ali’i Health Center
02.2022 - 08.2022
Head Cashier/Fulfillment Associate
Lowe's Home Improvement
04.2016 - Current
Cashier / Customer Service
Lowe's Home Improvement
06.2015 - Current
Cashier
Walmart
02.2014 - 09.2014
High School Diploma -
Konawaena High School
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