Jay M Rau
Rapid City,SD
Summary
Seeking a work environment where my professional skill set can be used to ensure team, company and personal success. I have been a part of many teams including professional and sports. I have always had the confidence and ability to recognize, understand and perform in my role in order to give the team the best chance for the win.
Overview
13
13
years of professional experience
Work History
Manager
Stelmach Oil, LLC
04.2021 - 03.2024
- Responsible for the day to day operations of Three Forks Bar and Grill.
- Manage all of the food, beer and liquor weekly orders.
- Set weekly schedules, completed and recorded the daily intakes in Excel.
- Tended the bar and filled in the kitchen when necessary.
- Created daily opening and closing procedures so the bar was clean and presentable for customers.
- Certified as the Food Safety Manager and implemented those standards to ensure employees were trained on proper food handling, preparation and storage.
Account Manager
Technology Services, LLC.
09.2018 - 01.2020
- I had three main accounts with multiple locations and projects for each.
- Ensured that current projects were on time and on budget.
- Provided complete project estimates for each client as there next job sites required.
- Would travel to locations as required to test the installed solutions before closing.
- Maintained and managed a data base including all projects in order to provide fluid change orders or process future orders in a timely manner.
- Established regular communication with each account to address any scheduled maintenance, upgrades or new projects.
Service Technician
Fruth Group
02.2011 - 09.2018
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2000
High School Diploma -
Stevens High School
Rapid City, SD05.1983
Skills
- Verbal and written communication
- Staff Management
- Schedule Preparation
- Customer Service
- Project Planning
- Reliability
- Adaptability and Flexibility
Golf and fly fishing
I enjoy the comradery of golf and the solitude of fly fishing
Timeline
Manager
Stelmach Oil, LLC
04.2021 - 03.2024
Account Manager
Technology Services, LLC.
09.2018 - 01.2020
Service Technician
Fruth Group
02.2011 - 09.2018
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Stevens High School