Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jayma Haun

Broken Arrow,OK

Summary

Knowledgeable in managing with background in mobile supervision and solid track record of overseeing daily operations and ensuring team adherence to safety protocols. Successfully led teams to achieve operational goals while maintaining high standards of service quality. Demonstrated effective leadership and problem-solving skills, consistently driving team collaboration and achieving results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Mobile Supervisor

Oklahoma Blood Institute
10.2005 - 05.2025
  • Collaborated with cross-functional teams to enhance overall business performance within the mobile department.
  • Enhanced customer satisfaction by effectively managing mobile services and support.
  • Delivered exceptional customer experiences by proactively addressing concerns and providing tailored solutions.
  • Identified opportunities for process improvements that led to increased productivity among the mobile team members.
  • Built strong relationships with clients through consistent communication and proactive issue resolution.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Stayed current on SOP's and GMP's
  • Made schedule for 50+ employees
  • Managed all of the big blood drives

Education

GED -

Oklahoma State Dept of Education
Tulsa, OK
11-1997

Skills

  • Customer Service, Wroking with others, Punctuality, Dependability, Use of computer systems such as Hemasphere for scheduling and Imaint for equipment repairs, calibrations, pm's, able to drive vans and trailers, manage large amounts of staff Run alxy machines and do phlebotomy Handling reactions and dealing with Dr calls Prepare blood for transportation, adhere to HIPPA laws, be on call 24/7 for people to call in and I would have to find replacements to ensure blood drives could still go out adequately staffed Stayed current on SOP's

Accomplishments

  • Supervised team of 70 staff members
  • Perfect Attendance for multiple years
  • 0.0% incomplete rate on phlebotomy procedures
  • Voted by staff as best supervisor on a big blood drive
  • 15 yrs service award

Certification

  • Licensed BLS - 11-27-2024 to 11-2026
  • Phlebotomy Training - 10-2005 to 5-2025
  • Apheresis tech- 05-2017 to 05-2025

Timeline

Senior Mobile Supervisor

Oklahoma Blood Institute
10.2005 - 05.2025

GED -

Oklahoma State Dept of Education

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Jayma Haun