Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jayme Hudson

Akron,OH
Jayme Hudson

Summary

Astute Business Operations Manager driving cross-functional teams towards increased customer satisfaction through process improvements. Highly respected professional with deep understanding of developing strategic plans for service excellence. Tech-savvy innovator staying up-to-date with emerging technologies and passionate about continuous improvement. Excels in adapting to fast-paced environments and driving technological advancements forward.

Overview

23
years of professional experience
3
Certification

Work History

Dragons Den of Ohio LLC

Business Operations Manager
01.2013 - Current

Job overview

  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
  • Recruited, hired, mentored and trained 25+ staff on business procedures, policies, duties and customer care methods.

ICMR Services

Development Manager
05.2015 - 02.2018

Job overview

  • Spearheaded the design of a customer feedback system for a small corporation, improving customer satisfaction by 28% in the first quarter
  • Led application design sessions with the client shareholders with 10+ projects to develop and update technical requirements by using mockups and wireframes
  • Incorporated accessibility best practices into designs, making products usable by a wider range of users.
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
  • Coordinated with product managers to define requirements and translate them into actionable design tasks.
  • Presented designs effectively to non-technical audiences, facilitating buy-in from decision-makers across the organization.

Timken

Manager, Customer Relations
04.2013 - 05.2015

Job overview

  • Built an SAP and EDI Database for the cataloging productivity of the Automotive Aftermarket team increasing productivity 23% and order accuracy by 35%
  • Managed the Automotive Aftermarket and Heavy Duty Programs, creating a number of them and creating the Documentation processes involved
  • Administered, processed, and decimated customer review surveys, and implemented programs that saw a 22% increase in customer satisfaction in 2 weeks
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

IT Solutions for Non Profit

Human Intelligence and Operations Analyst
01.2006 - 01.2013

Job overview

  • Developed content management strategies and programs to improve consumer experience based on data analysis and patient research
  • Developed and maintained a diverse portfolio of personas for employee training, user research, and brand management
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.

US Navy/Reserve

Intelligence Specialist
01.2002 - 01.2012

Job overview

  • Provided, by using human factors and intelligence, comprehensive, analytical assessments, and synthesized real-time data on an international scale
  • Managed a team of Analysts
  • Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
  • Contributed to mission success by providing accurate and up-to-date targeting data for key assets.
  • Enhanced intelligence analysis by incorporating advanced data-mining techniques and software tools.
  • Bolstered cyber defense capabilities through rigorous analysis of network traffic patterns and intrusion detection data.
  • Evaluated the reliability of human sources, verifying their credibility before utilizing their information in sensitive reports.
  • Assisted in development of intelligence strategies and policies to support operations.
  • Incorporated lessons learned from previous operations to improve intelligence capabilities.

Education

The University of Akron

BBA from Computer Information Systems
05.2011

The University of Southern Mississippi

Bachelor of Science from Nursing
05.2006

Skills

  • MS Office
  • EPIC
  • SAP
  • Adobe Suite
  • Experience Design
  • Wireframing
  • Journey Management
  • Communication

Certification

Google Data Analytics Professional Certificate

IBM Data Analyst Professional Certificate

Google Business Intelligence Professional Certificate

Timeline

Development Manager

ICMR Services
05.2015 - 02.2018

Manager, Customer Relations

Timken
04.2013 - 05.2015

Business Operations Manager

Dragons Den of Ohio LLC
01.2013 - Current

Human Intelligence and Operations Analyst

IT Solutions for Non Profit
01.2006 - 01.2013

Intelligence Specialist

US Navy/Reserve
01.2002 - 01.2012

The University of Southern Mississippi

Bachelor of Science from Nursing

The University of Akron

BBA from Computer Information Systems

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Jayme Hudson