Jayme Amoroso
Deltona
Summary
Clinic/Medical Assistant Supervisor, Triage MA, with extensive experience at Central Florida Medical Associates, excelling in patient care coordination and staff training. Proven ability to enhance workflow efficiency and maintain high patient satisfaction through effective communication and HIPAA compliance. Skilled in electronic health records management and fostering team motivation for optimal clinic operations.
Experienced with leading medical teams and managing clinical operations. Utilizes effective communication and organizational skills to ensure smooth workflow and high-quality patient care. Track record of fostering collaborative environment and adapting to changing healthcare needs.
Overview
13
13
years of professional experience
Work History
Medical Assistant Supervisor
Central Florida Medical Associates
02.2013 - Current
- Supervised daily operations to ensure efficient workflow and patient care standards.
- Trained medical assistants in clinical procedures and office protocols.
- Coordinated staff schedules to optimize coverage and maintain service levels.
- Assisted in the development of training materials for new hires and ongoing education.
- Resolved patient inquiries and concerns effectively, ensuring high satisfaction rates.
- Managed inventory of medical supplies, ensuring availability for smooth clinic operations.
- Assisted in the recruitment process of qualified candidates by conducting interviews, evaluating skillsets, and making hiring recommendations based on clinic needs.
- Supervised daily operations of medical assistant team to ensure efficient patient care delivery.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs, PFT,s, 6MWT, UA and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted patient triage assessments to prioritize care based on urgency and medical need.
- Built strong relationships with patients through effective communication skills.
- Supervised front office operations, ensuring seamless patient check-in and appointment scheduling.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Managed patient's safe transition from hospital by assessing needs and coordinating with the physicians to make sure patient is seen promptly to help prevent readmission by ensuring continuity of care,
Education
High School Diploma -
Half Hollow Hills High School West
Dix Hills, NY06-1996
Medical Assisting Certification - Medical Assisting
LA Wilson Tech
Dix Hills, NY06-1996
Skills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Team building and motivation
- Staff training and development
- Laboratory specimen collection
- Patient education and counseling
- Insurance verification
- Patient care coordination
- Inventory and supply management
- Electronic health records management
- Medical terminology proficiency
- Multitasking
Timeline
Medical Assistant Supervisor
Central Florida Medical Associates
02.2013 - Current
High School Diploma -
Half Hollow Hills High School West
Medical Assisting Certification - Medical Assisting
LA Wilson Tech