Jayme Barnes
Post Falls,ID
Summary
Client/ Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with passion for cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Home Care Consultant / Client Service Coordinator
Home Instead
10.2022 - 06.2023
- Developed individual care plans for clients based on specific needs.
- Offered clients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Performed new client consultations
- Provided leadership, guidance and support to staff members
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with project designers to implement new marketing campaigns
- Referred clients to appropriate community agencies and facilities to meet individual needs.
- Participated in community events to promote services and engage with public.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Onboarded new staff for client coordination and marketing
Domestic Engineer
Barnes Family
01.2010 - Current
- Maintained operational oversight and process improvement strategies
- Multitasked while maintaining organization
- Developed creative conflict resolution
- Provided specialized extracurricular education
- Provided Homeschool education 2019-2021
- Planned and implemented family projects
- Mentored and developed individual based communication
- Performed deep cleaning duties
- Paid bills from designated funds and kept bookkeeping account details for reference
- Adhered to professional house cleaning checklist
- Documented and reported necessary home and building repairs
P/T Receptionist Coordinator
Adult And Graduate Studies
02.2009 - 05.2009
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance
- Distributed paperwork and books to appropriate parties
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
Care Coordinator
Compass Homecare
03.2005 - 04.2007
- Enforced compliance with government regulations and company policies
- Managed and coordinated employee and client care plans
- Reviewed employee timesheets and submitted to payroll
- Hired new employees and completed assessments for new client care plans
- Performed new employee orientations
- Completed routine client home visits
Front Desk Manager
Alaska Club
08.2004 - 09.2005
- Established new accounts and login to member accounts.
- Performed Customer Service/ Retail
- Addressed customer and employee complaints
- Club lockup after business hours
Certified Nursing Assistant/ PCA
South Peninsula Hospital
08.2002 - 08.2003
- Provide care in all basic medical needs and daily living tasks
- Take vital signs
- Provide basic chore duties for clients in home (cleaning and shopping)
- Cook meals
- Pick up prescription medications
Education
Medical Coding
AAPC
Online2024
Some College (No Degree) - Undergraduate
University of Anchorage Alaska
Anchorage, AKSome College (No Degree) - Undergraduate
Harding University
Searcy, ARGED -
Homer High School
Homer, AK2002
Skills
- Efficient and accurate
- Employee and client coordination
- Administrative Support
- Observant and Logical Thinking
- Organized and proficient multitasker
- Professionally courteous and collaborator
- Motivated and quick learner
- Problem-Solving Strengths
- Activities of Daily Living (ADL) Support
- Time Management
- Attention to Detail
- Task Prioritization
- Strong computer skills, Microsoft office and Salesforce
Timeline
Home Care Consultant / Client Service Coordinator
Home Instead
10.2022 - 06.2023
Domestic Engineer
Barnes Family
01.2010 - Current
P/T Receptionist Coordinator
Adult And Graduate Studies
02.2009 - 05.2009
Care Coordinator
Compass Homecare
03.2005 - 04.2007
Front Desk Manager
Alaska Club
08.2004 - 09.2005
Certified Nursing Assistant/ PCA
South Peninsula Hospital
08.2002 - 08.2003
Medical Coding
AAPC
Some College (No Degree) - Undergraduate
University of Anchorage Alaska
Some College (No Degree) - Undergraduate
Harding University
GED -
Homer High School