Jayme Bolt
Antioch,TN
Summary
Resourceful and innovative Instructional Designer with over 7 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
15
15
years of professional experience
Work History
Training and Development Coordinator/Instructional Designer
Genesco/Journeys
04.2019 - Current
- Collaborate with department managers and subject matter experts to identify training needs and develop training programs that align with organizational goals and objectives for all departments
- Design and develop training materials, including presentations, workbooks, job aids, and eLearning modules using instructional design principles
- Assess training effectiveness and employee needs for training using reporting, quality assurance evaluations, and in person assessments alongside department training facilitators
- Facilitate training methods, skills, and customer communication to department facilitators
- Ensure world class customer service for both employees and customers for all departments.
- Facilitated ongoing coaching sessions for employees seeking additional guidance or support in their roles.
Senior Training Coordinator - Customer Service
Genesco
11.2017 - 04.2019
- Create, prepare, maintain, and facilitate all classroom training material and coursework for entry level and advanced classes using customized training programs to meet specific needs within the organization
- Create, maintain, and communicate training schedule
- Assess training effectiveness through evaluations, feedback, and performance metrics and make necessary adjustments to improve training outcomes
- Provide one-on-one coaching and mentoring to new and existing employees and direct reports throughout training to support ongoing development and performance improvement
- Collaborate with multiple departments, as necessary.
- Leveraged expert knowledge of instructional design principles to create high-impact learning experiences for employees at all levels.
Quality Assurance Specialist
Genesco
04.2016 - 11.2017
- Complete performance evaluations for 100+ employees using company guidelines
- Communicate evaluation results to leadership and evaluated individuals
- Maintain performance records showing recent trends and training needs and opportunities
- Analyze metrics and customer communications to improve overall department success.
Multimedia Specialist
Genesco
06.2013 - 04.2016
- Assist customers in a high email and chat volume atmosphere
- Identify and assess customer needs to achieve satisfaction and proper resolutions
- Provide exceptional customer service and build sustainable relationships by providing accurate information and handling customer complaints appropriately
- Document interactions and communicate with other departments as necessary
- Meet personal and company goals.
Customer Service Representative
Genesco
12.2009 - 06.2013
- Assist customers and retail store associates in a high call volume atmosphere
- Identify and assess customer needs to achieve satisfaction and proper resolutions
- Provide exceptional customer service and build sustainable relationships by providing accurate information and handling customer complaints appropriately
- Document interactions and communicate with other departments as necessary
- Meet personal and company goals.
Education
High School Diploma -
PennFoster
Scranton, PASkills
- Adobe Creative Suite
- Training & Development
- Microsoft Office
- Salesforce
- IBM Software
- Problem Solving
- Applied Learning
- Quality Assurance
- Customer Service
- Facilitation
- Senior leadership (6 years)
- Employee Evaluation
- Strategic Planning
- Employee Orientation
- Absorb (LMS)
- Adobe InDesign
- Adobe Captivate
- Curriculum Development
- HTML5
- Program Management
- Program Development
- Process Improvement
- Presentation Skills
- Content Management Systems
- Graphic Design
- Google Docs
- Google Suite
- LMS
- Instructional design
- Presentation skills
- Mac OS
- Curriculum development
- Classroom experience
- Mentoring
- Training & development
- Typing
- Quality assurance
- Customer service
- Leadership
- Supervising experience
- Content management systems
- Computer skills
- Sales
- Communication skills
- Management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Timeline
Training and Development Coordinator/Instructional Designer
Genesco/Journeys
04.2019 - Current
Senior Training Coordinator - Customer Service
Genesco
11.2017 - 04.2019
Quality Assurance Specialist
Genesco
04.2016 - 11.2017
Multimedia Specialist
Genesco
06.2013 - 04.2016
Customer Service Representative
Genesco
12.2009 - 06.2013
High School Diploma -
PennFoster
Similar Profiles
Antwon KatakoAntwon Katako
Retail Worker at Genesco (Journeys Kidz)Retail Worker at Genesco (Journeys Kidz)
Jaylyn TunJaylyn Tun
Sales Associate at Genesco JourneysSales Associate at Genesco Journeys
Talisha WilsonTalisha Wilson
Customer Service Tier 2 at Genesco/JourneysCustomer Service Tier 2 at Genesco/Journeys
Brenda SeayBrenda Seay
Family Support Specialist at Health Connect AmericaFamily Support Specialist at Health Connect America
Yoselin ZarateYoselin Zarate
Beauty Advisor at Ulta Beauty Inc.Beauty Advisor at Ulta Beauty Inc.