Jayme Dovel
Culpeper
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
Work History
Consultant (PT)
Suntan City
11.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Patient Service Representative
Ivy Rehab Network
06.2021 - 10.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Front Desk Receptionist
Winchester Community Mental Health Center
05.2018 - 03.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Insurance Verification Specialist
Winchester Community Mental Health Center
05.2018 - 03.2020
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Provided timely follow up with payers regarding payment status of claims.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
Medical Technician
Winchester Community Mental Health Center
05.2018 - 03.2020
- Performed urinalysis tests on patient samples for diagnosis and treatment of illnesses.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Provided instruction to patients regarding proper specimen collection techniques.
Education
High School Diploma -
Skyline High School
Front Royal, VA05.2016
Skills
- Customer Service
- Call Routing
- Office Organization
- Cash Handling
- Correspondence Typing
- Issue Handling
- Multi-Line Telephone Systems
- Problem-Solving Skills
- Specimen Processing
- OSHA Compliance
- Medical Terminology Knowledge
- HIPAA Regulations
- Medical Billing
- Vital Sign Monitoring
- Electronic Medical Records
Timeline
Patient Service Representative
Ivy Rehab Network
06.2021 - 10.2022
Consultant (PT)
Suntan City
11.2019 - Current
Front Desk Receptionist
Winchester Community Mental Health Center
05.2018 - 03.2020
Insurance Verification Specialist
Winchester Community Mental Health Center
05.2018 - 03.2020
Medical Technician
Winchester Community Mental Health Center
05.2018 - 03.2020
High School Diploma -
Skyline High School
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