Jayme Grimes
Port Saint Lucie,FLORIDA
Summary
Proven to excel in dynamic environments, by leveraging teamwork and problem-solving skills at Kaleidoscope Inspired Reptile Artist (KIRA) to enhance animal welfare and optimize breeding programs. My adaptability and proficiency in data entry drove significant improvements in efficiency and customer satisfaction, showcasing a commitment to excellence and a positive impact on business outcomes.
Results-oriented professional with a proven track record at Publix Super Market as well as Lola's Seafood Eatery, demonstrating exceptional customer service and problem-solving skills. Excelled in leadership roles, enhancing team efficiency and service quality. Skilled in computer applications and adept at conflict resolution, consistently exceeding customer expectations and improving operational workflows.
Have been offered multiple opportunities to manage the restaurant as head waitress and have successfully trained multiple front and back of the house staff. Has assisted in training the new front of house manager as well as my replacement waiter when preparing to leave Lola's permanently.
Have documented & identified individuals and their businesses, operated gates as Fast Guard security detail to ensure a proper flow of business and security within a plane building facility.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Publix Super Market at Dunwoody Hall Shopping Center
12.2022 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
Waitress
Lolas Seafood Eatery
08.2021 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Operated as the sole Waitress alongside a team of 2-4 Cooks.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Flexible Sales Associate
Stein Mart
12.2020 - 04.2021
- Assisted customers to enhance shopping experience and meet sales goals.
- Boosted sales by effectively cross-selling and upselling complementary products.
- Maintained clean and organized store environment for optimal shopping experience.
- Handled cash & card transactions accurately to ensure efficient checkout process.
- Collaborated with team members to achieve daily sales targets and improve store performance..
- Improved customer loyalty by building strong rapport and providing personalized service.
- Processed returns and exchanges efficiently to maintain customer satisfaction.
- Enhanced store reputation by maintaining a welcoming and professional demeanor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Volunteer
Kaleidoscope Inspired Reptile Artist (KIRA)
07.2018 - Current
- Maintained strict cleanliness standards in all reptile enclosures, preventing disease outbreaks among the store''s animal population.
- Assist in ensuring timely delivery of live animals and product inventory, as well as safe and clean transfer into enclosures after ensuring health and quality of the animal.
- Leveraged social media platforms to share valuable information about reptile care, driving increased interest in store offerings and promoting responsible pet ownership.
- Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
- Improved breeding program efficiency by developing and implementing new protocols for animal care and management.
- Monitored environmental conditions within the facility closely to ensure optimal conditions for animal welfare and reproductive success rates are met consistently.
- Optimized mating strategies for increased production of high-quality offspring with strong genetic traits.
- Maintained accurate records of all breeding activities to ensure compliance with industry standards and regulations.
- Optimized animal welfare standards by implementing best practices in feeding routines, housing conditions, hygiene measures, and disease prevention methods.
Education
Indian River State College
Ft. Pierce, FLFort Pierce Central High School
4101 S 25th St, Fort Pierce, FL 349812020
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Adaptability and dependability
- Computer skills
- Customer service
- Telephone etiquette
- Conflict resolution
- Recordkeeping and confidentiality
- Documentation and reporting
- Budgeting and finance
- Empathy and patience
- Clear communication
Timeline
Deli Clerk
Publix Super Market at Dunwoody Hall Shopping Center
12.2022 - 08.2024
Waitress
Lolas Seafood Eatery
08.2021 - 09.2022
Flexible Sales Associate
Stein Mart
12.2020 - 04.2021
Volunteer
Kaleidoscope Inspired Reptile Artist (KIRA)
07.2018 - Current
Indian River State College
Fort Pierce Central High School
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