Jayme Hudson
Akron,OH
Summary
Astute Business Operations Manager driving cross-functional teams towards increased customer satisfaction through process improvements. Highly respected professional with deep understanding of developing strategic plans for service excellence. Tech-savvy innovator staying up-to-date with emerging technologies and passionate about continuous improvement. Recognized for ability to identify opportunities for technological enhancements and successfully implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements forward.
Overview
23
23
years of professional experience
Work History
Business Operations Manager
Dragons Den of Ohio LLC
01.2013 - Current
- Designed organization's operation and implemented process improvements, through means of researched and recommended approaches to operations
- Wrote proposals for improving operations, while staying within set budget planning and managing manpower effectively
- Responsible for User Experience and web design processes
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
- Recruited, hired, mentored and trained 25+ staff on business procedures, policies, duties and customer care methods.
Vice President
Aelimor
09.2012 - Current
- Vice President of the Board 2012-Present
- Director-Player Experience 2012-2021
- Director-Mercenaries LARP 2013-Present
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Senior User Experience Designer
ICMR Services
05.2015 - 02.2018
- Spearheaded the design of a customer feedback system for a small corporation, improving customer satisfaction by 28% in the first quarter
- Led a team of 8 designers across other projects to include; Custom email templates for marketing emails, monthly newsletters, and improving the B2B e-commerce website
- Led application design sessions with the client shareholders with 10+ projects to develop and update technical requirements by using mockups and wireframes
- Incorporated accessibility best practices into designs, making products usable by a wider range of users.
- Coordinated with product managers to define requirements and translate them into actionable design tasks.
- Presented designs effectively to non-technical audiences, facilitating buy-in from decision-makers across the organization.
Manager, Customer Relations
Timken
04.2013 - 05.2015
- Built an SAP and EDI Database for the cataloging productivity of the Automotive Aftermarket team increasing productivity 23% and order accuracy by 35%
- Managed the Automotive Aftermarket and Heavy Duty Programs, creating a number of them and creating the Documentation processes involved
- Administered, processed, and decimated customer review surveys, and implemented programs that saw a 22% increase in customer satisfaction in 2 weeks
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Human Intel and Operations Analyst
IT Solutions for Non Profit
01.2006 - 01.2013
- Developed content management strategies and programs to improve consumer experience based on data analysis and patient research
- Developed and maintained a diverse portfolio of personas for employee training, user research, and brand management
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Supported supervisor and associated team members to maintain system functionality.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Assessed operational performance to identify areas for improvement.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
Intelligence Specialist
US Navy/Reserve
01.2002 - 01.2012
- Provided, by using human factors and intelligence, comprehensive, analytical assessments, and synthesized real-time data on an international scale
- Managed a team of Analysts
- Created wireframes and prototypes for intelligence
- Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
- Contributed to mission success by providing accurate and up-to-date targeting data for key assets.
- Enhanced intelligence analysis by incorporating advanced data-mining techniques and software tools.
- Bolstered cyber defense capabilities through rigorous analysis of network traffic patterns and intrusion detection data.
- Evaluated the reliability of human sources, verifying their credibility before utilizing their information in sensitive reports.
- Assisted in development of intelligence strategies and policies to support operations.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
Education
BBA - Information Systems
The University of Akron
Akron, OH05.2011
Bachelor of Science - Nursing
The University of Southern Mississippi
Long Beach, MS05.2006
Skills
- MS Office
- EPIC
- SAP
- Adobe Suite
- Experience Design
- Wireframing
- Journey Management
- Communication
- Multitasking
- Problem-solving
- Project Management
- Operations Management
- Strategic Planning
- New Hire Training
- Data Management
Web
www.JaymeHudson.com
Timeline
Senior User Experience Designer
ICMR Services
05.2015 - 02.2018
Manager, Customer Relations
Timken
04.2013 - 05.2015
Business Operations Manager
Dragons Den of Ohio LLC
01.2013 - Current
Vice President
Aelimor
09.2012 - Current
Human Intel and Operations Analyst
IT Solutions for Non Profit
01.2006 - 01.2013
Intelligence Specialist
US Navy/Reserve
01.2002 - 01.2012
BBA - Information Systems
The University of Akron
Bachelor of Science - Nursing
The University of Southern Mississippi
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