Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAYME HUGHES

FLINT,US

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operator

Magna electronics
01.2023 - Current
  • Operate machines to assemble cameras, ensuring high quality and efficiency.
  • Assemble critical devices with precision, contributing to product reliability.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Provided on-the-job training to newly hired workers and team members.
  • Complied with company and OSHA safety rules and regulations.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Travel CNA

Leaderstat
06.2022 - 01.2023
  • Meticulously documented patient vitals, medications, and daily activities.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
  • Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

CNA

Crestview rehabilitation center
06.2018 - 05.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests for products, services, and company information.
  • Supported needs of 30+ residents under long-term care.

Education

Diploma - General Studies

Graduation Alliances-G
Flint, MI
01.2018

Associate of Arts - Health Information Technology

Charles Stewart Mott Community College
Flint, MI
05-2027

Skills

  • Interpersonal skills
  • Communication
  • Customer service
  • Staff motivation
  • Microsoft
  • Meeting planning
  • Social media
  • Active listening
  • Call center experience
  • Data entry
  • Critical thinking
  • Computer proficiency
  • Teamwork and collaboration

Certification

  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Technician/Assistant


Timeline

Operator

Magna electronics
01.2023 - Current

Travel CNA

Leaderstat
06.2022 - 01.2023

CNA

Crestview rehabilitation center
06.2018 - 05.2022

Diploma - General Studies

Graduation Alliances-G

Associate of Arts - Health Information Technology

Charles Stewart Mott Community College

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