Summary
Overview
Work History
Education
Skills
Timeline
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Jayme Jones

Bainbridge Island,WA

Summary

Energetic and detail-oriented Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

28
28
years of professional experience

Work History

Flight Attendant

Horizon Airlines
04.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Assisted passengers in boarding and deplaning aircraft.
  • Advised passengers of flight regulations to maximize safety and security.

E-Commerce Personal Shopper

Town & Country Markets
12.2020 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Maximized efficiency by scanning items quickly and completing as many orders per hour.
  • Conferred with customers to understand needs and make targeted recommendations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Picked quality and accurate items for daily customer orders.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Warehouse Packer

Glenorchy Marketplace
01.2016 - 09.2018
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Used to document information relating to receipt, storage and distribution of materials.
  • Labeled and shrink-wrapped pallets for shipment.
  • Organized items on racks, shelves and bins to maintain established order.
  • Used marking tools to mark and label containers, container tags and products.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Packed, weighed and shipped items per customer specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Received new stock and input values into computer system.
  • Recorded daily activities for inventory control.
  • Managed timely and effective replacement of damaged or missing products.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Prepared and checked outbound shipments for accuracy.
  • Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Picked and packed order items.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Operated computer system, hand-held inventory control device and calculator to fill orders on time.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage
  • Reviewed orders to verify products met specifications

Customer Service Representative

American Marine Bank
06.1995 - 08.2003
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Maintained friendly and professional customer interactions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Bainbridge High School
Bainbridge Island, WA
06.1995

Skills

  • Company Culture and Values
  • Verbal and Written Communication
  • Brand Promotion
  • Public Interaction
  • Crew Resource Management
  • Critical Thinking
  • Guest Satisfaction
  • Regulation and Compliance Monitoring
  • Active Learning
  • Crew and Passenger Safety
  • Complex Problem-Solving
  • Food and Beverage Service

Timeline

Flight Attendant

Horizon Airlines
04.2022 - Current

E-Commerce Personal Shopper

Town & Country Markets
12.2020 - Current

Warehouse Packer

Glenorchy Marketplace
01.2016 - 09.2018

Customer Service Representative

American Marine Bank
06.1995 - 08.2003

High School Diploma -

Bainbridge High School

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Jayme Jones