Jayme Key

Managed a team for all store departments and operations;

• Rotated merchandise and displays to feature new products and promotions.
• Performed point of sale operations and productions tasks.
• Conducted meetings to share new information to the entire team as required by the organization.
• Managed inventory control, cash control, and store opening and closing procedures.
• Handled customers' complaints, compliments and concerns.
• Approved regular payroll submissions for employees.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Completed opening and closing procedures.
• At one point, showed up in the middle of the night during with police to check on an active security alarm.

Assisted the Store Manager to lead and train the team accordingly.

• Trained and developed new employees for ease of transition into team.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Acted as in-store sales leader and maintained lead presence on floor to build relationships with customers, support team and increase revenue.
• Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Upheld company customer service standards to provide customers with excellent service and a friendly environment.
• Reviewed cash handling and operations reports.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Communicated customer complaints, requests, and feedback to company management.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Verified accuracy of all deliveries against order forms.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Fostered positive working relationships with regular customers.

• Completed domain name registrations and maintained website and web hosting account.
• Enhanced functionality and appearance of website and repaired functionality issues.
• Developed graphic and image assets for both content and digital marketing efforts.
• Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
• Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
• Delivered technical presentations to illustrate proposed site designs.
• Delivered services as web developer and webmaster, acting as project manager for platform transition.
• Kept software up to date and monitored website for security vulnerabilities to boost overall security.

• Studied breeding and cultivation of grapevines.
• Planted and trained vines for direction of growth.
• Helped maximize production by controlling growth and direction of plant growth with sound canopy management practices.
• Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
• Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
• Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
• Operated farming equipment to move goods safely from fields to collection points.
• Transported and loaded harvested items into delivery trucks.
• Evaluate harvesting conditions and identify obstacles.
• Purchased supplies such as seed, pesticides, and fertilizer.