Jayme King
Gresham,OR
Summary
- Trust-Building:
- Developed meaningful, trusting relationships with clients facing mental crises, and creating a foundation for effective care and support.
- Positive Behavioral Change:
- Helped facilitate positive changes in behavior through consistent mentoring, guidance, and support, often in the face of resistance or distrust.
- Conflict Resolution Skills:
- Mediated conflicts and provided opportunities for youths to learn healthy ways to resolve disputes, leading to reduced incidents of aggression or unrest.
- Empathy and Support:
- Demonstrated empathy, active listening, and support in addressing the emotional and psychological challenges faced by youth experiencing mental crises.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Psychiatric Technician II
Albertina Kerr
05.2024 - Current
- Conducts evaluations and assessments of clients.
- Ensures clients personal safety and provide with basic needs: adequate food, clean clothing, and assistance in areas of hygiene when needed.
- Consults treatment plan to implement appropriate care for developmental needs.
- Teaches social skills and provides appropriate opportunities for socialization.
- Facilitates educational groups and therapeutic skills groups for clients.
- Consistently fulfills the duties of a mandatory abuse reporter.
- Documents notes and carries out incident reporting.
- Performs safe-guarding interventions.
- Completes cleaning and housekeeping tasks.
Closing Expert
Target
08.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Psychology
Lewis And Clark College
Portland, Oregon05.2024
High School Diploma -
Cleveland High School
Portland, OR06.2020
Skills
- Deadline-oriented
- Compliance Awareness
- Data Collection
- Cognitive Psychology
- Adult psychology
- Adolescent psychology
- Positive Neuroscience Psychology
- Child Psychology
- Motivational Interviewing
- Empathy Development
- Research abilities
- Qualitative Research
- Quantitative Research
Certification
CPR Certified
QMHA-R
Timeline
Psychiatric Technician II
Albertina Kerr
05.2024 - Current
Closing Expert
Target
08.2022 - 01.2024
Bachelor of Arts - Psychology
Lewis And Clark College
High School Diploma -
Cleveland High School
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