Jayme Lapham
Winter Springs,FL
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance • Benefit Advisor
Willis Towers Watson
08.2020 - Current
- Updating new customer information and current customers
- Averaged 40+ calls per day
- Acted as point person for over 300 clients with general insurance questions
- Participated in QA projects, that has led to streamlining process for maximizing customer efficiency and increase profits.
- Oversaw and implemented long-term customer relationships, averaging 15 weekly contacts with Clients that want consultations.
- Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
- Developed customized benefits presentations for diverse audiences, increasing understanding and engagement among participants.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
Accounting • A/R Clerk
City Electric Supply
01.2016 - 11.2021
- Streamlined invoicing processes for increased efficiency and timely payment collection for 25 Branches and over 400 clients.
- Improved cash flow by proactively identifying trends in late payments and addressing underlying issues promptly.
- Improved accuracy in accounts receivable by diligently tracking and recording payments.
- Prepared bank deposits, ensuring timely posting of cash receipts to appropriate accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Administrative • Property Manager
Lohlman Enterprises
05.2010 - 12.2015
- Provide ongoing administrative support to senior executives, driving organizational success through management of daily operations and special projects
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
- Plan, coordinate, and finalize details for travel arrangements and business development events
- Spearhead training and development program for new employees
- Served as primary point of contact for 30 incoming phone calls per day, addressing inquiries and resolving concerns
Administrative • Administrative Assistant
Florida Hospital
06.2005 - 06.2010
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained databases to track and record customer data for 500 accounts
Education
Associate of Arts - General Studies
Valencia Community College
Orlando, FL05.2006
Skills
- Goal-Oriented
- Compliance knowledge
- Ethics and integrity
- Benefits Administration
- Dispute Resolution
- Policy Interpretation
- Claims Handling
- Benefits Expertise
- Documentation And Reporting
- New employee orientations
- Relationship Building
- Written and oral communication
- Benefits Explanation
Accomplishments
- WTW: Top performer multiple months. Maintained sales in the top 5% of all BA's every year of employment. Followed all state guidelines for 39 states with a 95% compliance rating
- City Electric: Florida Notary, created and signed over 1,000 lien documents every year without any compliance issues. Processed payments for 38 branches which made over a million dollars a month
- Lohlman: Property manager for 3 properties with condos and apartments. AR and AP for all three properties. Oversaw multiple board meetings with continued growth for all three properties
- Florida Hospital: Multiple positions ranging from administration to tech. Worked with doctors and physical therapist in a support position. Top 3 in sales every month
References
Available upon request
Certification
- 2-15 Florida Health & Life (Including Annuities & Variable Contracts) Agent License
- 2-14 Florida Life (Including Annuities & Variable Contracts) Agent License
- 2-40 Florida Health Agent License
Timeline
Insurance • Benefit Advisor
Willis Towers Watson
08.2020 - Current
Accounting • A/R Clerk
City Electric Supply
01.2016 - 11.2021
Administrative • Property Manager
Lohlman Enterprises
05.2010 - 12.2015
Administrative • Administrative Assistant
Florida Hospital
06.2005 - 06.2010
Associate of Arts - General Studies
Valencia Community College