Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Jayme Moore

Jayme Moore

Jonesboro,GA

Summary

Versatile and dedicated professional with a robust background at USPS and as a Home Daycare Owner, excelling in customer service and safe driving. Demonstrated dependability through seamless transitions between roles, enhancing customer satisfaction and team performance. Achieved notable improvements in mail delivery efficiency and child development, showcasing exceptional communication and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Rural Mail Carrier Associate

USPS
01.2019 - Current


  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Participated in community events on behalf of postal service, strengthening community relations.
  • Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Provided valuable input on postal service improvements during team meetings, demonstrating commitment to excellence.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Assisted in training new mail carriers, improving team performance and service quality.

Server

Liberty Mountain Resort
11.2016 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Rural Mail Carrier

USPS
11.2006 - 12.2018

Same as above. same job different location. Transferred.

Home Daycare Owner

Self
08.2005 - 11.2006
  • Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
  • Conducted assessments to track individual progress in key development areas such as cognitive, emotional, social, and physical growth.
  • Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
  • Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
  • Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
  • Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
  • Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
  • Enhanced children''s development by implementing age-appropriate activities and educational programs.
  • Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
  • Read stories, sang songs and facilitated creative play.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Encouraged children's emotional and social development.
  • Responded to inquiries from parents and guardians.

Education

Associate Of Business Administration - Business Administration

HACC, Gettysburg,PA
01.2012

Skills

  • Safe driving
  • Package handling
  • Defensive driving
  • Weather preparedness
  • Sorting mail
  • Address verification
  • Dependability
  • Teamwork
  • Customer service
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Safety awareness
  • Physical strength
  • First Aid/CPR

Additional Information

Volunteering as a Girl Scout leader with my daughter’s troop at Fairfield Elementary School for 6 years.



Served as Secretary/ Treasurer for Adam’s County Postal Workers Union. 2009-2016

Timeline

Rural Mail Carrier Associate - USPS
01.2019 - Current
Server - Liberty Mountain Resort
11.2016 - 12.2018
Rural Mail Carrier - USPS
11.2006 - 12.2018
Home Daycare Owner - Self
08.2005 - 11.2006
HACC - Associate Of Business Administration, Business Administration
Jayme Moore