Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jayme Pickens

Summary

Reliable supervisor with 6 1/2 years in casino industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service, creating warm and welcoming environment for customers and employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Shift Supervisor

The Chickasaw Nation/Goldsby Gaming Center
11.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources, and monitored team performance to keep business efficient and running smoothly.
  • Enforced company policies and regulations with employees.


Operations Shift Supervisor

The Chickasaw Nation/Treasure Valley Casino
06.2019 - 10.2021
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored game operations to enforce house rules as well as tribal and federal regulations.
  • Supervised distribution of complimentary meals, rooms, and other discounted bonuses.

Operations Shift Lead

The Chickasaw Nation/Treasure Valley Casino
07.2018 - 06.2019
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Cage Cashier

The Chickasaw Nation/Treasure Valley Casino
05.2017 - 07.2018
  • Processed various cash transactions and answered gaming customer questions.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

Store Supervisor

Sooner Foods
02.2016 - 04.2017
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Cashier

Sooner Foods
01.2016 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.

Education

High School Diploma -

Epic Charter School
OKC, OK
05.2016

Skills

  • Customer Service Management
  • Equipment Troubleshooting
  • Problem-Solving
  • Team Supervision
  • Staff Development
  • Interpersonal Relations
  • Flexible Schedule
  • Strong Verbal and Written Communication

Accomplishments

  • Achieved employee morale boost through effectively implementing employee engagement with potlucks, team meetings, and providing a supportive learning environment.
  • Created and implemented patron profiles resource to fast track employee knowledge on top customers.
  • Achieved bringing together a divided shift into a team that exemplifies teamwork daily.

Certification

  • Career Safe OSHA General Industry Certification
  • Inbound Marketing Certification


Timeline

Operations Shift Supervisor

The Chickasaw Nation/Goldsby Gaming Center
11.2021 - Current

Operations Shift Supervisor

The Chickasaw Nation/Treasure Valley Casino
06.2019 - 10.2021

Operations Shift Lead

The Chickasaw Nation/Treasure Valley Casino
07.2018 - 06.2019

Cage Cashier

The Chickasaw Nation/Treasure Valley Casino
05.2017 - 07.2018

Store Supervisor

Sooner Foods
02.2016 - 04.2017

Cashier

Sooner Foods
01.2016 - 02.2016

High School Diploma -

Epic Charter School

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Jayme Pickens