Jayme Ramirez
Caldwell,ID
Summary
Dynamic professional with a proven track record in customer service and effective problem-solving, honed at Extra Mile and Carl's Jr. Excelled in enhancing customer loyalty through engaged listening and logical reasoning. Achieved notable sales growth by leveraging accurate data entry skills. Skilled in conflict resolution, fostering high retention rates and positive client feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Extra Mile
01.2020 - Current
- Sustained professionalism in pressured environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled requests for product and service information with efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Senior Hair Stylist
JCPenney Salon
03.2023 - 06.2024
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Initiated and engaged clients in conversations as part of personalized service.
Shift Manager
Carl's Jr
06.2019 - 06.2020
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Op Leader
Wendys Fast Food
01.2017 - 06.2019
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Steered cross-functional groups to meet organizational objectives.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Education
Trade School -
The Salon Professional Academy
Nampa, ID05.2023
Skills
- Customer service
- Engaged Listening
- Logical Reasoning Skills
- Accurate Data Entry
- Effective Problem Solving
- Effective Conflict Resolution
- Customer Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Senior Hair Stylist
JCPenney Salon
03.2023 - 06.2024
Customer Service Representative
Extra Mile
01.2020 - Current
Shift Manager
Carl's Jr
06.2019 - 06.2020
Op Leader
Wendys Fast Food
01.2017 - 06.2019
Trade School -
The Salon Professional Academy
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