Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Jayme Reeves

Haslett

Summary

Results-driven General Manager with expertise in operational management, budget control, and process improvement. Spearheaded initiatives that increased revenue by 8% and customer satisfaction scores to over 90%, demonstrating a commitment to excellence in service delivery. Accomplished leader with a strong background in cost-saving strategies and team development. Reduced payroll costs by over 20% while enhancing operational efficiencies, ready to leverage skills to drive profitability and foster a collaborative work environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operating Partner

PF Chang's
Lansing
11.2023 - Current
  • Oversaw all restaurant operations, ensuring efficient service delivery and adherence to company standards.
  • Improved sales through strategic marketing initiatives and exceptional customer service, resulting in an 8% increase in revenue.
  • Implemented cost-reduction strategies that decreased overall expenses while maintaining high-quality service, achieving the lowest labor costs in the market.
  • Cultivated a positive work environment through strong leadership and effective communication, enhancing team performance and reducing turnover rates.
  • Leveraged operational management skills to streamline processes, improve workflow efficiencies, and optimize inventory management.
  • Key Skills: Leadership, Communication, Operational Management

General Manager

Old Chicago Pizza and Taproom
Okemos
01.2020 - 12.2023
  • Slashed payroll cost by 20%+ while managing 30+ staff per shift, enforcing policies on recruitment and performance management.
  • Reduced food cost to 24%+ by creating profitable menus and projecting costs of supplies, such as food, beverage, or ingredients.
  • Boosted customer satisfaction (CSAT) scores from 75%+ to 90%+, manifesting a consistent positive dining experience.
  • Exemplified exceptional management skills to influence teamwork, coach subordinates, collaborate productively, manage multiple projects, upgrade education, or work independently while ensuring compliance on established company protocols.
  • Leveraged sound judgment and interpersonal skills to influence and motivate team members to achieve consistent success.
  • Amplified superb customer experience through food quality consistency, streamlined workflow, and effective team mentoring.
  • Advocated continuous improvement initiatives to implement policies and legal regulations, willing to harness skills in information systems, manufacturing processes, marketing, brand development, and programming across diverse industries.

General Manager

FIELDHOUSE
East Lansing
01.2020 - 12.2020
  • Implemented strategic techniques in daily business operations while conducting administrative tasks for inventories and employees.
  • Systematized overall staffing, scheduling, mentoring, and reporting to guarantee quality service and improve productivity.
  • Optimized profits by regulating food and beverage while monitoring the bar/restaurant to meet food quality and safety standards.
  • Processed invoices provided by vendors while reviewing items to ensure accuracy in multiple financial records and transactions.
  • Simultaneously facilitated the processing of purchase orders to suppliers while ensuring compliance to pricing procedures.
  • Drove operational improvements and cost-saving initiatives to increase revenue, profit, and business growth proactively.

General Manager

OLD 27 WELLNESS
Lansing
01.2018 - 12.2019
  • Executed cross-functional human resources duties, such as staff recruitment, hiring, training, and scheduling per current state laws.
  • Bolstered customer-centric strategies to solve issues and achieve sales targets, strictly enforcing new policies and procedures.
  • Conducted thorough investigations per established procedures to resolve grievances and other personnel-related incidents.
  • Utilized broad industry knowledge to innovate valuable management strategies and attain sales goals or performance objectives.
  • Strategically coordinated activities according to objectives and capabilities, effectively allocating resources to meet demands.

AGM

BOSTON'S RESTAURANT & SPORTS BAR
Lansing
01.2016 - 12.2018
  • Manifested exceptional customer service skills while supervising business operations and human resources to achieve sales targets.
  • Transformed unprofitable areas into profitable restaurant sales while consistently seeking improvement opportunities.
  • Directed staff coaching and training on food handling protocols, safety standards, sanitary compliance, and company policies.
  • Demonstrated conscientious work ethic in the restaurant's daily financial management of transactions, invoices, and deposits.
  • Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maximizing business operational efficiency.

First Shift Manager

CONTINENTAL SERVICES
Lansing
01.2010 - 12.2012
  • Directed front and back of house operations while collaborating with staff to increase individual performance and set improvement goals.
  • Effectively executed leadership in the kitchen department by implementing food safety protocols and surpassing expectations.
  • Oversaw the overall food preparation and service delivery to the GM employees, ensuring minimal food and labor cost.
  • Facilitated human resources management in scheduling and training employees on company standards, policies, and regulations.
  • Devised and deployed innovative operational processes to boost long-term business success and increase profit levels.

Manager

SPARTAN HALL OF FAME CAFE
East Lansing
01.2007 - 12.2010
  • Spearheaded food preparation management to promote sales and achieve profit margins, ensuring a positive dining experience.
  • Organized strategic implementation of restaurant consultation services and food-related tasks for high-volume catering events.
  • Showcased high-quality customer service by engaging with guests to anticipate or follow up on their needs and answer inquiries.
  • Closely coordinated with the staff, clients, and vendors to complete catering event orders, surpassing client expectations.
  • Designed and facilitated sales training, coaching, continuous improvement, quality control, and evaluation among employees.

Manager

DAMON'S RESTAURANT
East Lansing
01.2000 - 12.2007
  • Streamlined front and back of house shifts while managing human resources, such as hiring, onboarding, task delegation, and scheduling.
  • Reduced food and labor costs by resolving inventory issues while clearly defining employee functions for operational efficiency.
  • Coordinated food preparation methods, portion sizes, and presentations to ensure quality, nutritional value, and palatability.
  • Motivated and supervised employees to increase productivity, enhance service quality, and promote customer loyalty.
  • Routinely assessed inventory to ensure optimum stock replenishment on run-rate supplies while forecasting stock as required.

Food & Beverage Manager

SPARE TIME ENTERTAINMENT CENTER
East Lansing
  • Amplified best practices in food handling, employee engagement, and supply chain management to mobilize seamless operations.
  • Doubled profits in the first two years while consistently driving business revenue growth through creative marketing programs.
  • Employed weekly opening and closing procedures while establishing and maintaining an attractive ambiance design of the facility.
  • Ensured personnel and customer safety by regularly executing preventive maintenance or repairs on all facility equipment.
  • Directed sales and catering operations, such as marketing, client relations, staffing, vendor relations, and customer service.

Education

Criminal Justice - Juvenile Probation

FERRIS STATE UNIVERSITY
Lansing, MI
12.2004

Some College (No Degree) - 3 for 1 program with Ferris State University

LANSING COMMUNITY COLLEGE
Lansing, MI

Skills

  • Sales management
  • Business administration and development
  • Administrative and technical support
  • Recruiting and hiring
  • Customer satisfaction (CSAT)
  • Financial reporting
  • Budget control
  • Cost-savings initiatives
  • Process improvement
  • Scheduling and programming
  • Inventory management
  • Compliance and quality assurance
  • Training and development
  • Workflow development
  • Brand positioning
  • Health and safety protocols
  • Public relations
  • Brand marketing strategy
  • Report generation and correspondence
  • Employee relations
  • Documentation and reporting
  • Organization and time management
  • Oral and written communication skills
  • Leadership and supervision

Websites

Certification

  • Manager Serve Safe
  • Tams certificate

References

References available upon request.

Timeline

Operating Partner

PF Chang's
11.2023 - Current

General Manager

Old Chicago Pizza and Taproom
01.2020 - 12.2023

General Manager

FIELDHOUSE
01.2020 - 12.2020

General Manager

OLD 27 WELLNESS
01.2018 - 12.2019

AGM

BOSTON'S RESTAURANT & SPORTS BAR
01.2016 - 12.2018

First Shift Manager

CONTINENTAL SERVICES
01.2010 - 12.2012

Manager

SPARTAN HALL OF FAME CAFE
01.2007 - 12.2010

Manager

DAMON'S RESTAURANT
01.2000 - 12.2007

Food & Beverage Manager

SPARE TIME ENTERTAINMENT CENTER

Criminal Justice - Juvenile Probation

FERRIS STATE UNIVERSITY

Some College (No Degree) - 3 for 1 program with Ferris State University

LANSING COMMUNITY COLLEGE

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