Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayme Reimels

South Berwick,ME

Summary

Enthusiastic, outgoing  Customer Service Agent  proficient at building positive relationships with new and existing customers by offering superior customer service.

Overview

21
21
years of professional experience

Work History

Van Driver

MSAD 35
10.2021 - Current
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Communicated effectively with parents, teachers, and administrators regarding student behavior or concerns during transit.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Maintained a clean, safe, and organized vehicle for comfortable student transportation.

Customer Service Representative, Home Agent

Llbean
10.2017 - 01.2019

. Placed orders in a timely and efficient manner as well as invoicing all

products being sold.

  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Food Service Specialist

York Conty Community Action, Headstart
10.2017 - 06.2018

Purchase and order healthy snack and breakfast and lunch foods for preschool children.

Prepared breakfast and lunch for preschools based on nutritional guidelines for this age group.

Worked with high school students teaching them how to cook safely and efficiently in a classroom.

Placed orders on all foods and dry goods needed for a three month period.

Maintained and recorded each individuals eating habits and meal time behaviors  for future assessment.

Maintained all equipment needed in food preparation and kept appropriate logs for this.

  • Applied nutritional guidelines to prepare healthy meals.
  • Kept surfaces, tools and equipment clean and sanitized.
  • Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
  • Maintained proper temperatures during storage, cooking and serving.
  • Accurately logged all daily shipping and receiving orders.

Veterinary Technician/Receptionist

Village Veterinary Clinic
09.2004 - 06.2012

Admitting, preparation, monitoring and post operative care of all surgical patients.

Laboratory work included CBC and chemistry panels, urinalysis, heartworm testing, fecal analysis, Feline Leukemia/ Immunodeficiency testing.

Positioning, taking and developing of radiographs.

Basic nursing care including administration of medications, checking vitals, following treatment plans.

Venipuncture, intravenous catheter placement.

Monitoring and prepping animals for surgery including monitoring anesthetic levels.

Reception duties including answering phones,

invoicing, scheduling appointments.

Client education, filing, faxing, preparing documents to send out.

Record keeping, updating, data entry.

  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associate of Science - Veterinary Technology

New Hampshire Technical College
Stratham, New Hampshire
1995

Skills

  • Order fulfillment
  • Exceptional communication skills
  • Sales
  • Strong client relations
  • Customer service

Timeline

Van Driver

MSAD 35
10.2021 - Current

Customer Service Representative, Home Agent

Llbean
10.2017 - 01.2019

Food Service Specialist

York Conty Community Action, Headstart
10.2017 - 06.2018

Veterinary Technician/Receptionist

Village Veterinary Clinic
09.2004 - 06.2012

Associate of Science - Veterinary Technology

New Hampshire Technical College