Jayme Sanchez
Matanao..
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
7
7
years of professional experience
Work History
General Virtual Assistant
You Got This Marketing
04.2023 - 05.2025
- Managed scheduling and communication for multiple executives, ensuring efficient workflow and timely responses.
- Developed and maintained organized digital filing systems to enhance information retrieval processes.
- Streamlined administrative tasks through automation tools, improving overall efficiency in daily operations.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Oversaw client correspondence, ensuring professional engagement and prompt follow-up on inquiries.
- Conducted research to support project initiatives, providing accurate data analysis and reporting insights.
- Implemented process improvements that reduced redundancy in administrative workflows, enhancing productivity across departments.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
Team Manager
Crane Aesthetics
06.2021 - 04.2023
- Oversaw daily operations, ensuring adherence to company standards and quality control protocols.
- Developed training programs for new team members, enhancing onboarding efficiency and knowledge retention.
- Streamlined communication processes among staff, improving collaboration and project execution timelines.
- Implemented performance tracking systems to monitor team productivity and identify areas for improvement.
- Coordinated scheduling of team activities, optimizing resource allocation and workflow management.
- Analyzed operational workflows, recommending strategic process enhancements to boost efficiency.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
Senior Operations Manager
Support Services Group
01.2018 - 05.2021
- Streamlined operational processes, enhancing efficiency and reducing turnaround times across departments.
- Led cross-functional teams to implement strategic initiatives, improving overall productivity by aligning goals.
- Developed and executed training programs for staff, fostering skill development and operational excellence.
- Analyzed workflow data to identify bottlenecks and recommend process improvements, increasing throughput.
- Mentored junior managers on best practices in operations management, promoting a culture of continuous improvement.
- Implemented performance metrics to evaluate team effectiveness and drive accountability for results achieved.
- Collaborated with upper management to align operational strategies with corporate objectives, ensuring long-term sustainability.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
Education
Bachelor of Arts - Psychology
University of Cebu
Cebu, Philippines03-2012
Skills
- Customer support
- File organization
- Google Suites
- MS Applications
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Relationship building
- Operations management
- Project management
- Performance management
- Shift scheduling
- Policy implementation
- Sales techniques
- Performance evaluations
- Sales management
Timeline
General Virtual Assistant
You Got This Marketing
04.2023 - 05.2025
Team Manager
Crane Aesthetics
06.2021 - 04.2023
Senior Operations Manager
Support Services Group
01.2018 - 05.2021
Bachelor of Arts - Psychology
University of Cebu
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