Jayme Solomon
Garden Grove,CA
Summary
Listens to customer complaints and questions and works professionally and empathetically to find solutions. Greets and welcomes guests to drive customer satisfaction. Maintains awareness during attraction operation to keep guests and staff in emergency situations. Facilitates guest experience by answering questions and resolving concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Socal Cup Staff
AIM Sportsgroup
Seal Beach, CA, CA
10.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Communicated safety processes and procedures with customers during emergencies.
Office Clerical Aide
M&M Property Solutions, LLC
Garden Grove, CA
10.2021 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Park Operations Hostess
Cedar Fair
Buena Park, CA
04.2023 - 10.2023
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Education
High School Diploma -
Mater Dei HIgh School
Santa Ana, CA05-2022
Associate of Arts - Liberal Arts And General Studies
Orange Coast College
Costa Mesa, CASkills
- Teamwork and Collaboration
- Complaint Resolution
- Time Management
- Strong Work Ethic
- Customer Service
- Service Upselling
- Decision Making
- Employee Training
- Interpersonal Communication
- Microsoft Excel
- Conflict Management
- Data Entry
- Clerical Support
- Inventory Control
- Problem Resolution
- Relationship Building
Languages
English
Native/ Bilingual
American Sign Language
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Socal Cup Staff
AIM Sportsgroup
10.2023 - Current
Park Operations Hostess
Cedar Fair
04.2023 - 10.2023
Office Clerical Aide
M&M Property Solutions, LLC
10.2021 - Current
High School Diploma -
Mater Dei HIgh School
Associate of Arts - Liberal Arts And General Studies
Orange Coast College
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