JAYME SWAYNE
Carrollton,TX
Summary
Dynamic Store Manager with extensive expertise in retail location management, dedicated to fostering a high-performance team culture. Proven ability to train employees in exceptional customer service and effective sales techniques, resulting in improved customer satisfaction and increased sales. Skilled in overseeing all aspects of customer-facing and back-end operations, ensuring streamlined processes that enhance operational efficiency. Passionate about driving sales growth while consistently elevating the overall customer experience.
Overview
8
8
years of professional experience
Work History
Gift Shop Supervisor
Texas Health Presbyterian Hospital
12.2024 - Current
- Promoted business' development by building and maintaining relationships with new clients.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Store Manager
Journeys Kidz
06.2024 - 11.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Manger In Training
Journeys Kidz
09.2023 - 06.2024
- Promoted to Store Manger June 2024
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Journeys Kidz
01.2023 - 09.2023
- Promoted to Manger In Training Sep 2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Lead
Journeys Kidz
12.2022 - 01.2023
- Promoted to Assistant Manger Jan 2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
Sales Associate
Journeys Kidz
11.2022 - 12.2022
- Promoted to Sales Lead Dec 2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Manufacturing Operator
Globitech
02.2021 - 09.2022
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Line Cook
The Library Bar and Grill
08.2019 - 01.2020
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Hostess
Texas Roadhouse
04.2018 - 07.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Denison High School
Denison, TX05.2019
Skills
- Merchandise display
- Sales analysis
- Retail operations
- Upselling strategies
- Point of sale systems
- Stock rotation
- Employee training
- Product pricing
- Customer engagement
- Cash control
- Store operations
- Staff hiring
Timeline
Gift Shop Supervisor
Texas Health Presbyterian Hospital
12.2024 - Current
Store Manager
Journeys Kidz
06.2024 - 11.2024
Manger In Training
Journeys Kidz
09.2023 - 06.2024
Assistant Manager
Journeys Kidz
01.2023 - 09.2023
Sales Lead
Journeys Kidz
12.2022 - 01.2023
Sales Associate
Journeys Kidz
11.2022 - 12.2022
Manufacturing Operator
Globitech
02.2021 - 09.2022
Line Cook
The Library Bar and Grill
08.2019 - 01.2020
Hostess
Texas Roadhouse
04.2018 - 07.2019
High School Diploma -
Denison High School
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