Organized and adaptable professional with over 7 years of experience in executive support and workflow management within real estate and business sectors. Expertise in calendar management, vendor coordination, and communications support, ensuring seamless operations. Recognized for anticipating needs and maintaining discretion while building strong relationships with teams and stakeholders. Committed to delivering operational excellence in an Executive Assistant role.
Educated and qualified new leads on sales opportunities while tracking prospective clients from events.
Provided essential support to all sales teams by managing collateral and tracking needs analyses.
Assigned tasks and contributed to weekly agendas, enhancing customer journey cycle.
Strengthened business growth and brand presence through relationship development with real estate brokers.
Delivered broker presentations promoting new residential offerings, boosting market visibility.
Conducted research on withdrawn, expired, or canceled building permits to identify prospecting opportunities.
Defined asset specialist role and optimized processes for listing agent management and marketing.
Served as primary liaison between listing agents and internal teams, ensuring accountability and execution standards.
Developed and implemented strategies to enhance agent onboarding aligned with company values.
Collaborated with Corporate Marketing Specialist on asset marketing initiatives, including signage and collateral.
Managed invoices and vendor payment requests while guiding listing agents through the offer process.
Supported transaction management and ensured compliance with contract requirements.
Provided assistance at broker tours and open houses to promote listings effectively.
Streamlined asset tracking processes to improve reporting accuracy and decision-making.
Directed comprehensive client experience for homebuyers, from initial design consultations to warranty support.
Developed robust client relationships, resulting in smooth project transitions and increased loyalty.
Organized meetings and site visits to elevate customer satisfaction metrics.
Collaborated across teams to identify and resolve issues effectively.
Expanded business growth through strategic relationship management with real estate professionals.
Initiated process improvements by analyzing systems and proposing operational enhancements.
Facilitated presale of projects under construction by acting as liaison between principals and brokers.
Enhanced brokerage partnerships through regular communication, impactful presentations, and exceptional service.
Provided coaching and mentorship to sales representatives, fostering teamwork and performance excellence.
Maintained customer database while tracking sales activities to meet established objectives.
Increased market share via strategic prospecting and effective lead generation efforts.
Collaborated with Transaction Coordinators to ensure seamless deal closures while addressing client issues promptly.
Elevated customer satisfaction through proactive resolution of concerns during sales processes.
Introduced training initiatives that improved skills and collaboration among sales representatives.
Boosted productivity by streamlining listing processes and maintaining accessible records for team members.
Ensured smooth transitions from pre-listing to post-closing by tracking deadlines effectively.
Enhanced online property visibility using strategic keywords and social media initiatives.
Fostered strong vendor relationships through communication and negotiation with staging professionals and photographers.
Coordinated property showings, facilitating scheduling among sellers, agents, and buyers.
Achieved improved listing accuracy via careful review of property details before publication.
Promoted a collaborative environment while supporting marketing efforts with high-caliber promotional materials.
Facilitated weekly open houses, delivering valuable feedback from potential buyers to sellers.
Implemented efficient filing systems and managed inventory to streamline office operations.
Coordinated engaging team events, training seminars, and client meetings.
Oversaw maintenance requests, ensuring timely vendor responses for repairs.
Facilitated comprehensive onboarding for new agents, providing necessary resources.
Collaborated with management to establish policies enhancing operational procedures.
Maintained organized databases and records for easy access to key information.
Supported ongoing agent development through continuous training initiatives.
Promoted a productive workspace by maintaining an orderly office environment.
Jon Tattersal
Former Division President of TJH, NorCal
916-869-6639 | jon.tattersal@me.com
Stephen Tindle
Former VP of Asset Management, TJH NorCal
415-999-6477 | tindles@me.com
Linh Truong-Rumer
Former Area Sales Manager, TJH NorCal
408-818-0759 | linhtruongrumer@gmail.com