Hi, I’m
Jayme Wiegele
Kenosha,WI
Summary
Experienced and versatile Customer Service Professional with over 15 years of experience supporting clients, resolving issues, and improving operational efficiency in fast-paced environments. Adept at claims analysis, front-end operations, and team leadership. Recognized for critical thinking, professionalism, a customer-first mindset, strong communication, and problem-solving skills.
Overview
17
years of professional experience
Work History
Auto Truck Transportation
Claims Analyst
01.2021 - 06.2025
Job overview
- Investigated and analyzed 50+ claims a day to determine cause, fault, and liability.
- Maintained strict confidentiality; ensured compliance with company data privacy protocols.
- Interpreted policies and applied procedures to resolve claims accurately and efficiently.
- Utilized Microsoft Excel, Word, and Outlook for reporting and claims tracking.
Camping World
Front End Lead
05.2019 - 01.2021
Job overview
- Delivered front-line customer service, assisting with purchases, locating products, and rewards programs.
- Trained and mentored new cashiers to improve performance and uphold customer service standards.
- Oversaw opening and closing procedures, including vault balancing and register reconciliation.
- Managed product orders, restocking, and floor presentation to ensure an optimal shopping experience.
- Handled customer inquiries, returns, and issues with professionalism.
Culver's of KenoshaKenosha, WI
2nd Assistant Manager
05.2008 - 05.2019
Job overview
- Led operations for a team of 70+ staff, including hiring, training, and performance management for over 6 years.
- Managed inventory, conducted audits, and improved accuracy of stock levels and cash handling.
- Contributed to business success by analyzing P&L data and implementing efficiency improvements.
- Oversaw daily business operations and ensure compliance with health and safety regulations.
- Maintained detailed records on food quality, supply levels, and labor tracking.
Education
Gateway Technical CollegeKenosha, WI
High School Diploma
06.2007
Skills
- Customer Support and Conflict
- Resolution
- Claims Processing and
- Documentation
- Data Entry & Records Management
- Microsoft Word & Excel
- P&L Understanding
- Staff Training & Supervision
- Inventory Control
- Risk Management
- Basic Mechanical Knowledge
- Creative problem solving
- De-escalation techniques
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Analyst
Auto Truck Transportation
01.2021 - 06.2025
Front End Lead
Camping World
05.2019 - 01.2021
2nd Assistant Manager
Culver's of Kenosha
05.2008 - 05.2019
Gateway Technical College
High School Diploma
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