Jayme Zamarro-Gangi
Shrewsbury,Massachusetts
Summary
Dynamic Lead Specialist at DELL TECHNOLOGIES with expertise in change request management and documentation control. Proven track record in enhancing data integrity and fostering cross-functional collaboration. Recognized for exceptional problem-solving skills and adaptability in high-pressure environments, driving project success and team cohesion.
Overview
32
32
years of professional experience
Work History
Lead Specialist
DELL TECHNOLOGIES (FORMERLY; EMC²CORPORATION)
Southborough, Remote, And Hopkinton, MA
12.2006 - Current
- Generated, wrote, and finalized Change Requests for engineers.
- Facilitated communication between Documentation Control and Engineering, Manufacturing, and other departments.
- Provided backup support for Documentation Control Analysts and Coordinators as needed.
- Maintained positive rapport with personnel across all departments.
- Mentored less experienced coordinators in documentation processes.
- Coordinated creation of detailed product structures based on family trees and databases.
- Researched and analyzed information to address requests efficiently.
- Supported data integrity in SAP and AGILE platforms while ensuring timely project completion.
Change Request Coordinator
EMC²CORPORATION
Hopkinton, MA
10.2003 - 12.2006
- Evaluated and modified Temporary Change Requests to ensure error-free submissions and streamlined approval workflow.
Job Rotation Candidate
EMC²CORPORATION
Hopkinton, MA
10.1999 - 10.2003
- Developed flow charts within Process Department to enhance project clarity.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
Microcode Patch Writer
EMC²CORPORATION
Hopkinton, MA
10.1996 - 10.1999
- Collaborated with engineers to capture verbal specifications for Microcode translation into Assembly Code without errors.
- Executed daily responsibilities with accuracy and efficiency.
- Partnered with diverse coworkers to achieve objectives and resolve product-related issues.
- Enhanced customer satisfaction by solving problems through knowledgeable, friendly service.
- Earned recognition from management for delivering exceptional customer service.
Administrative Assistant
EMC²CORPORATION
Hopkinton, MA
08.1993 - 10.1996
- Coordinated meeting schedules and managed logistics, including conference room reservations.
- Answered incoming calls, screened inquiries, and ensured no voicemails were missed.
- Distributed mail to appropriate recipients in a timely manner.
- Organized monthly birthday celebrations to enhance team morale.
- Served as Primary Administrator in reporting to Director during Assistant's absence.
- Maintained inventory of office supplies by regularly checking stock levels and placing orders.
- Promoted customer satisfaction through effective problem resolution and friendly service.
- Received recognition from management for delivering exceptional customer service.
Education
Bachelor of Arts - Marine Affairs Major, Sociology/Spanish Minors
University of Rhode Island
Kingston, RI05-1993
Skills
- Change request management
- Documentation control
- Data integrity
- Project coordination
- SAP proficiency
- Agile methodology expertise
- Cross-functional collaboration
- Effective communication
- Problem-solving skills
- Professionalism
- Organizational skills
- Adaptability and flexibility
- Customer service orientation
- Multitasking abilities
- Prioritization in high-pressure environments
Affiliations
- volunteering, fitness, fashion, shopping, boxing, running
Languages
English
Professional
Spanish
Limited
Accomplishments
- received many awards over the course of 32+ year tenure at EMC2 Corporation and Dell Techologies; Employee of the Month, MVP, several peer-nominated, and manager awards for contributions, teamwork, and results.
References
References available upon request.
Timeline
Lead Specialist
DELL TECHNOLOGIES (FORMERLY; EMC²CORPORATION)
12.2006 - Current
Change Request Coordinator
EMC²CORPORATION
10.2003 - 12.2006
Job Rotation Candidate
EMC²CORPORATION
10.1999 - 10.2003
Microcode Patch Writer
EMC²CORPORATION
10.1996 - 10.1999
Administrative Assistant
EMC²CORPORATION
08.1993 - 10.1996
Bachelor of Arts - Marine Affairs Major, Sociology/Spanish Minors
University of Rhode Island
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