Jaymee Barrera
Lubbock,TX
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistan General Manager
Eyeglass World
Lubbock, TX
02.2023 - Current
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Identified opportunities for cost savings and operational efficiency improvements.
- Ensured that customer service standards were met or exceeded at all times.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Prepared weekly schedules for staff members based on their availability.
- Analyzed sales data to identify trends and opportunities for growth.
Floor Manager
Eyeglass World
Lubbock, TX
04.2018 - 02.2023
- Coached team members on customer service techniques and provided feedback on performance.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Assigned tasks to team members in accordance with their skillset.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Created daily work schedules for staff members according to the needs of the business.
Third Key Holder
Eyeglass World
Lubbock, TX
08.2017 - 04.2018
- Assisted customers with product selection, payment processing, returns, and exchanges.
- Promoted brand awareness through effective communication with customers about products and services offered by the store.
- Maintained accurate inventory records for stock replenishment purposes.
- Performed daily opening and closing procedures of the store.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Trained new employees on company policies, procedures, and processes.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Participated in promotional activities such as discounts or special offers to attract more customers.
Sales Associate
Eyeglass World
Lubbock, TX
05.2015 - 08.2017
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
Optometric Technician
Stanton Optical
Lubbock, TX
05.2014 - 05.2015
- Educated patients about the importance of regular eye exams and preventive care measures.
- Contacted insurance companies to verify coverage information prior to treatment.
- Verified prescriptions written by doctors prior to filling orders.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Instructed patients on how to properly use contact lenses or eyeglasses.
Education
High School Diploma -
Shallowater High School
Shallowater, TX05-2011
Some College (No Degree) - Preoptometry Studies
South Plains College
Levelland, TXSkills
- Employee Scheduling
- Employee Relations
- Business Development
- Business operations background
- Training and development skill
- Team leadership strength
- Workflow Coordination
- Business operations knowledge
- Operations Management
- Budget Control
- Sales Coaching
- Staff Development
- Sales Techniques
Certification
- ABO Certified
Accomplishments
- Promoted internally three times
Timeline
Assistan General Manager
Eyeglass World
02.2023 - Current
Floor Manager
Eyeglass World
04.2018 - 02.2023
Third Key Holder
Eyeglass World
08.2017 - 04.2018
Sales Associate
Eyeglass World
05.2015 - 08.2017
Optometric Technician
Stanton Optical
05.2014 - 05.2015
High School Diploma -
Shallowater High School
Some College (No Degree) - Preoptometry Studies
South Plains College
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