Jaymee Lubben
Plano,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Sewell Automotive Companies
09.2022 - Current
- Handled on average of 1300 phone calls per month and demonstrated exceptional customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
- Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service.
Merchandise Associate
Costco Wholesale
03.2019 - 09.2022
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Participated in regular store audits, identifying opportunities for improvement in merchandising and store operations.
- Participated in opening 3 new Costco Wholesale stores in the Midwest region.
- Handled over 60-70 transactions per hour while maintaining 0 discrepancies during audits.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Barista Shift Supervisor
Starbucks Coffee
04.2017 - 03.2019
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Promoted to barista trainer within first 6 months of employment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Increased employee retention rates by recognizing individual achievements and fostering supportive work culture where team members felt valued.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Allen High School
Allen, TX06.2015
Associate of Arts - General Studies
Heartland Community College
Normal, ILSkills
- CRM Software
- Warranty processing
- Customer Relations
- Microsoft Office
- Product and service knowledge
- CDK Software
- X-time Software
Accomplishments
- Achieved the Joe Diggs Extra Mile Award by excelling in my respective position and consistently contributing to the high quality service at Sewell Automotive companies.
Timeline
Customer Experience Associate
Sewell Automotive Companies
09.2022 - Current
Merchandise Associate
Costco Wholesale
03.2019 - 09.2022
Barista Shift Supervisor
Starbucks Coffee
04.2017 - 03.2019
High School Diploma -
Allen High School
Associate of Arts - General Studies
Heartland Community College
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