Jaymee Schoenwandt
Brooklyn,NY
Summary
Very determined and eager to apply customer service and organizational skills. Sharp eye for cleanliness and orderliness. Strong work ethic and excitement to create a warm and welcoming environment for movie-goers. Customer-focused movie theater employee with solid experience handling tickets, keeping theaters tidy, and managing concessions sales. High-performing and am dedicated to delivering excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Willing to work with fellow workers to make sure everyone has a great experience, whether it's the guests or the workers themselves.
Overview
2
2
years of professional experience
Work History
Movie Theater Employee
Regal Cinemas
12.2021 - Current
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service to promote positive movie-going experience.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Reviewed tickets for authenticity and applicability to particular event.
- Directed ticket holders to seats and facility locations.
Education
High School Diploma -
Kingsborough Early College Secondary School
Brooklyn, NY06.2023
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
Brooklyn, NY08.2023
Bachelor of Science - Diagnostic Medical Sonography
New York City College of Technology of The City University of New York
Brooklyn, NY05.2025
Skills
- Cash Register Operations
- Station Preparation
- Safe Work Practices
- Sanitation Practices
- Customer Needs Assessments
- Credit Card Transaction Processing
- Rewards Programs
- Food Service Assistance
- Client Satisfaction
- Call Answering and Routing
- Concessions Promotion
Timeline
Movie Theater Employee
Regal Cinemas
12.2021 - Current
High School Diploma -
Kingsborough Early College Secondary School
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
Bachelor of Science - Diagnostic Medical Sonography
New York City College of Technology of The City University of New York