Jayme Gee

Management of a busy Opthalmology surgery office

• Developed close working relationships with front office and back office staff.
• Trained newly hired team members on office procedures and computer system.
• Developed policies and procedures for effective practice management.
• Credentialed new clinical staff. Continuously worked fee schedules with in network insurance for optima gains.
• Work with merit incentive programs with local Medicare and Medicaid such as MIPS.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Ordered all office supplies and kept check on inventory levels.
• Consulted with healthcare professionals on business decisions.
• Boosted staff morale by offering constructive feedback and specific direction.
• Supervised team of 9 office personnel.
• Created and implemented organizational policies and procedures.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Provided supervision and management to team of support personnel.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Successfully negotiated client contract renewals to create increased revenue.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Spearheaded and implemented new projects to expand scope of engagement.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Oversee a staff of thirty-two which consists of Support staff, Mental health therapists, NP, and Dr. in conjunction with medical MA, RN, NP, and MD.
• Responsible for metrics, DCS, and Probation reporting being met for these providers which include continual meetings, coaching, and work improvement plans. These metrics were also a part of my own metrics to meet. Which included and was not limited to Denials, Reporting. Billable hours/encounters, Client and employee retention, and Relias CE courses completion.
• Responsible for the successful scheduling of providers within our EHR systems and workflow optimization.
• Work closely with my practice's clinical managers for continual practice success and employee engagement.
• Work closely with Claim-aid representatives for Medicaid, Recovery works, and Marketplace insurance submittals.
• Responsible for Hiring, On-boarding, Disciplinary, Training, and Termination.
• Responsible for payroll, expenses, mileage input. including outside MD office visits (nursing homes, hospitals)
• Working closely with other location Practice managers as an extended team. For optimal compliance and engagement per Aspire guidelines. Continual check-ins, meetings, and training are done together.
• Working closely with outside departments such as HR, AR, Billing, Medical records, Compliance, Maintenance, Housekeeping, and Crisis/Access teams.
• Experience with MRO and Recovery Works.

• Provided administrative supervision to psychologists, therapists, counselors, and support staff.
• Developed and implemented agency policy on behavioral health policies.
• Ensured compliance with the State of Indiana and Osha
• Working with EMR, Change Healthcare, Availity, and affiliates.
• Prepared department for audits and completed written corrective.
• Ordered and tracked administrative supplies and testing paperwork.
• Revenue cycling management.
• Worked closely with insurance for timely filing and accuracy.
• Responsible for the general operations of the following departments: Human Resources, Payroll, Accounting, Billing / Collections, and Data Entry