Reading, Writing, Animal Welfare, Baking
JAYME P. BROWN
Education Professional
Cupertino,CA
Summary
Proactive and caring worker with fifteen years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day remote activities while looking for opportunities to make a difference. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Tutor Manager
East Palo Alto Tennis and Tutoring, EPATT
East Palo Alto, CA
11.2021 - Current
- Manages tutor recruitment and onboarding, including interviewing and all necessary compliance steps
- Oversees a team of 4 Tutor Education Managers and 6 Tutor Coordinators who act as liaisons between 100 tutors and Tutor Manager
- Coordinates with academic staff to ensure tutoring sessions are adhering to tutoring curriculum implementation on a consistent basis
- Creates, collects and analyzes survey data from tutors
- Engages with community partners including Stanford University, Palo Alto University, Menlo College, De Anza College and Cañada College
- Assists in outreach across social media, communication, and development outreach
- Works with tutor engagement and appreciation gifts throughout year
Administrative Coordinator
Guided Pathways, De Anza College
Cupertino, United States
07.2021 - Current
- Collaborates directly with administrators, faculty and classified staff to build new statewide initiative designed to reimagine student success
- Project Manager for Intersegmental Team who’s primary goal is to help create partnerships and bridges from Adult Education Centers and High Schools in an effort to focus on our underserved population and strengthen student confidence and expectation as well as educate on college resources
- Organizes gifts and prizes for Guided Pathways events
- Helps schedule, plan, execute and manage Zoom events across multiple focus teams
- Manages and edits monthly Guided Pathways Newsletter which reaches over 700 faculty and staff
- Assists in maintaining Canvas pages associated with Guided Pathways work
- Sits on student hiring committees designed to meet equitable criteria that prioritize diverse voices from a variety of backgrounds.
Bookstore Coordinator
De Anza College Bookstore, De Anza College
Cupertino, United States
10.2018 - 10.2021
- Supervised operations of the Bookstore and serves as primary point of contact as evening supervisor
- Oversaw sixty student employees and five full time staff members
- Established positive dialogue with campus and community, coordinating and implementing store events to best benefit service needs
- Enforced policies and addressed concerns from staff, faculty, students and community members
- Hired all student employees for the Bookstore, valuing and promoting a diverse working environment including international students, returning students and students with physical and mental disabilities
- Main bookstore buyer of all general merchandise items including, but not limit- ed to, apparel, school supplies, computers and electronics, food and beverages
- Well versed in ordering, receiving and inventory practices ensuring system accuracy and budgetary goals
- Researched market trends and orders accordingly
- Worked with multiple vendors, at times partnering with departments on campus to make sure orders are completed in a timely manner
- Coordinated multiple events, the largest being annual “Graduation Fair,” ordering and distributing all regalia and participates in ceremony where assistance is needed
- Worked to establish new programs within the Bookstore primarily servicing disadvantaged students through financial aid initiatives such as EOPS and California Promise Grants
- Worked with marketing and promotions
- Communicated frequently with customers and provided customer service training and supervision
- Created welcoming atmosphere for all patrons of the Bookstore.
- Entered data, generated reports, and produced tracking documents.
- Utilized proactive communication abilities to resolve employment-related disputes.
Bookstore Courseware Coordinator
De Anza College Bookstore, De Anza College
Cupertino, United States
03.2014 - 09.2018
- Served as primary liaison between faculty and Bookstore, handling course mate- rial adoptions and requests of the like
- Comprehension of De Anza code and course offerings
- Ordered textbooks and negotiated pricing with multiple vendors
- Worked towards expanding Inclusive Access offerings as well as other digital delivery options to increase equitably and sales for campus
- Aided in financial goals of the bookstore
- Worked extensively with the public, mediating inquires and concerns from a diverse customer base
- Assisted financial aid programs on campus ensuring students are able to utilize funds
- Directly supervised over ten student employees, training and assigning tasks as deemed necessary
- Utilized third-party systems software, maintained relations with provider and helped oversee periodic updates
- Educated on cash handling procedures, including end of day closures and deposits
- Trained in Point-of-Sale system and registers
- Aware of PCI compliance regulations.
Bookstore Clerk/Coordinator
Cougar Corner Bookstore, Taft College
Taft, CA
08.2010 - 03.2014
- Supervised Bookstore operations and team members, training and delegating projects and procedures on a daily basis
- Maintained a positive atmosphere for learning and excelling in a team-oriented environment
- Worked with system reports, records, data entry and form generations of PO/ invoicing/chargebacks
- Aided in promotion of events on main campus
- Assist- ed Bookstore Manager with a variety of projects ranging from textbook purchases to preparation for buyback and inventory periods
- Ability to multitask in a high stress environment.
Executive Assistant
Dancing With the Stars, BBC Worldwide, LLC
Los Angeles, CA
09.2008 - 01.2009
- Assistant to the four Executive Producers on the number one show on television; coordinated schedules, arranged conference calls, maintained transcriptions of shows, booked travel needs for talent, worked with charity and fundraising requests and facilitated company events
- Worked with USPS, UPS and FedEx delivery services both national and international, handled contracts and confidential information as well as expense reports
- Participated in live tapings and aided cast and crew when necessary.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Education
Master of Fine Arts Degree - English: Creative Writing
Seton Hill University
Greensburg, PA 01.2011 - 01.2013
Bachelor of Arts Degree - Communications
California State University
Fullerton, CA 01.2005 - 01.2008
Associate of Arts Degree - Liberal Studies
Taft College
Taft, CA 01.2003 - 01.2005
Skills
Mailchimp
Additional Information
- Newsletter examples available upon request.
Accomplishments
- Improved effectiveness by integrating new resources and revamping approach to tutor structure and management
- Earned "Employee of the Month" in 2017 from De Anza College
- Oversaw team of 100 tutors.
Certification
Nonprofit Management
Interests
Timeline
Nonprofit Management
12-2023
Tutor Manager
East Palo Alto Tennis and Tutoring, EPATT
11.2021 - Current
Administrative Coordinator
Guided Pathways, De Anza College
07.2021 - Current
Bookstore Coordinator
De Anza College Bookstore, De Anza College
10.2018 - 10.2021
Bookstore Courseware Coordinator
De Anza College Bookstore, De Anza College
03.2014 - 09.2018
Master of Fine Arts Degree - English: Creative Writing
Seton Hill University
01.2011 - 01.2013
Bookstore Clerk/Coordinator
Cougar Corner Bookstore, Taft College
08.2010 - 03.2014
Executive Assistant
Dancing With the Stars, BBC Worldwide, LLC
09.2008 - 01.2009
Bachelor of Arts Degree - Communications
California State University
01.2005 - 01.2008
Associate of Arts Degree - Liberal Studies
Taft College
01.2003 - 01.2005
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