Jaymes Brill
Project Coordinator
Brick,PA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Informal Dispute Resolution Manager (IDR)
New Jersey Department Of Health
Trenton, NJ
01.2022 - 07.2023
- Oversee process of Informal Dispute Resolution (IDR) process and forms.
- Independent Informal Dispute Resolution (IIDR) process and forms
- Schedule weekly meeting between leadership and facility surveyors to discuss Long-Term Care (LTC) facility dispute of care.
- Work between Surveyor department and Compliance office to ensure process and forms are moving forward.
- Work between state compliance office in N.Y. to cover any disputes that may need to be processed by N. J. Office.
- Create 20 federal letters for IDR & IIDR
- Assist with certification of 2500 Certified Nursing Assistants (CNA) licenses.
- Handle and distribute office mail for team
NJ Covid-19 Vaccination Call Center Manager
New Jersey Department Of Health
Trenton, NJ
04.2022 - 12.2022
- Operationalized state-wide call center vaccination support strategies including developing service delivery approach, scope, milestones, success criteria, deliverables, risks, contingencies, ensuring allocation of appropriate resource requirements, and quality assurance activities are in place.
- Led daily team meetings to review performance, set targets and motivate staff.
- Coordinated efforts between different teams within organization to ensure seamless service delivery across all customer touchpoints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised 50 Call Service Representatives in providing excellent customer service to callers requiring assistance for Health Department and Covid-19 Information issues.
- Conduct performance measurement, monitoring, and evaluation of operations. Work with vendors to monitor system performance, identify, and resolve problems, prepare, and oversee action plans, review system audits and analyses and manage system and process improvement and quality assurance programs.
- Establish practices, templates, policies, tools, and partnerships to expand call center capabilities.
Project Manager
People First NJ
Trenton, NJ
03.2014 - 06.2020
- Created and manage state-wide advocacy organization chapters specifically for people with intellectual and developmental disabilities
- Partner with various state providers and non-profits to help build and organize various regional advocacy projects for each county in New Jersey
- 0 to 200 members, 10 counties over 3 years
- Train 10 facilitators to run their county chapter
- Media Planning for chapters to recruit members
- Allocate and manage state funds for each chapter.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Executive Assistant to Hurricane Sandy Director
American Red Cross
Ocean, NJ
01.2013 - 01.2014
- Handle and prioritize multiple state-wide tasks for Executive Director and Staff
- Manage 15 car fleet and 3 facilities throughout New Jersey
- Prepare invoices, reports, memos, letters, financial statements and other documents
- Read and analyze incoming memos, submissions, and reports from public
- File and retrieve corporate documents, records, and reports
- Use Coordinated Assistance Network (C.A.N.), ARIBA System, SharePoint Database Management.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
Administrative Support Contractor for U.S. Army
Viatech Inc.
Eatontown, NJ
01.2008 - 01.2011
- Support Allied Logistics and Integration (A.L.I.) team at Program Executive Office (P.E.O.) for Intelligent Electronic Warfare & Sensors (IEWS) office in Fort Monmouth
- Support staff and maintain Probability of Success (P.O.S.) report
- Created SharePoint database
- Manage calendar, schedules meetings, and arranges travel
- Prioritize and execute tasks
- Generated detailed reports to highlight product performance and usage metrics.
Education
Bachelor of Arts -
Rutgers University
Camden, NJ 01.2003 - 01.2006
Associate of Arts -
Brookdale Community College
Lincroft, NJ 01.2001 - 01.2003
Skills
Data Analysis
Operations Management
Analytical Skills
Customer Service
Multitasking and Organization
Problem-solving abilities
MS Office
Travel Coordination
Certification
CompTIA A+, Ideal Institute of Technology - In Progress
Timeline
CompTIA A+, Ideal Institute of Technology - In Progress
03-2024
NJ Covid-19 Vaccination Call Center Manager
New Jersey Department Of Health
04.2022 - 12.2022
Informal Dispute Resolution Manager (IDR)
New Jersey Department Of Health
01.2022 - 07.2023
Project Manager
People First NJ
03.2014 - 06.2020
Executive Assistant to Hurricane Sandy Director
American Red Cross
01.2013 - 01.2014
Administrative Support Contractor for U.S. Army
Viatech Inc.
01.2008 - 01.2011
Bachelor of Arts -
Rutgers University
01.2003 - 01.2006
Associate of Arts -
Brookdale Community College
01.2001 - 01.2003