Jaymes Johnson
Chandler,AZ
Summary
Specialist in customer interaction management and issue resolution with a proven ability to enhance customer experience and loyalty through effective communication. Consistently meets high service standards while addressing complex issues. Strong problem-solving skills and commitment to continuous learning drive team success and organizational objectives.
Overview
17
17
years of professional experience
Work History
Customer Service Champion
Taco Bell Restaurant
Concord, CA
03.2008 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
- Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
- Mentored new hires in mastering company policies, products, and services for optimal customer support.
- Identified opportunities for upselling or cross-selling products, increasing revenue without compromising customer relationships.
- Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
7/11 Convenience Store
Concord, CA
02.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Computer Science, Math
Diablo Valley College
Pleasant Hill, CASkills
- Follow directions, reliable, energetic
- Have done some coding with Python, C and Java
Languages
Japanese
Elementary
Spanish
Elementary
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy participating in martial arts for overall physical and mental well-being
- Coding and Programming
- Web Development and Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Cashier
7/11 Convenience Store
02.2021 - 01.2023
Customer Service Champion
Taco Bell Restaurant
03.2008 - 03.2025
Computer Science, Math
Diablo Valley College