Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jaymes Johnson

Chandler,AZ

Summary

Specialist in customer interaction management and issue resolution with a proven ability to enhance customer experience and loyalty through effective communication. Consistently meets high service standards while addressing complex issues. Strong problem-solving skills and commitment to continuous learning drive team success and organizational objectives.

Overview

17
17
years of professional experience

Work History

Customer Service Champion

Taco Bell Restaurant
03.2008 - 03.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
  • Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
  • Mentored new hires in mastering company policies, products, and services for optimal customer support.
  • Identified opportunities for upselling or cross-selling products, increasing revenue without compromising customer relationships.
  • Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

7/11 Convenience Store
02.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Computer Science, Math

Diablo Valley College
Pleasant Hill, CA

Skills

  • Follow directions, reliable, energetic
  • Have done some coding with Python, C and Java

Languages

Japanese
Elementary
Spanish
Elementary

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • Enjoy participating in martial arts for overall physical and mental well-being
  • Coding and Programming
  • Web Development and Design
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creative Writing
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Cashier

7/11 Convenience Store
02.2021 - 01.2023

Customer Service Champion

Taco Bell Restaurant
03.2008 - 03.2025

Computer Science, Math

Diablo Valley College

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