Jaymese Robinson
Jersey City,NJ
Summary
Meticulous Receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Courtyard by Marriott
12.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Streamlined reservations process for improved accuracy and guest experience.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Legal Receptionist
Patterson-Schwartz
10.2019 - 12.2021
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Created monthly reports for management review, allowing them to make informed decisions on resource allocation and personnel performance.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
Customer Service Representative
The Statue of Liberty
06.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Arts - Business
Hudson Community College
Jersey City, NJ05.2019
Skills
Customer Service
Teamwork orientation
Multi-Line Phone Systems
Guest Relations
Invoicing and Billing
Switchboard Operation
Concierge services
Computer Skills
Hospitality services
Time Management
Problem-solving skills
References
Available Upon Request
Timeline
Hotel Front Desk Clerk
Courtyard by Marriott
12.2021 - Current
Legal Receptionist
Patterson-Schwartz
10.2019 - 12.2021
Customer Service Representative
The Statue of Liberty
06.2018 - 10.2019
Associate of Arts - Business
Hudson Community College