Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jaymi Shaw

Jaymi Shaw

Tacoma

Summary

Adept at navigating challenging routes and fostering positive client relationships, I leveraged my time management and customer service skills at FedEx Express to enhance delivery efficiency and satisfaction. My proactive approach to vehicle maintenance and safety, coupled with a clean driving record with 9 years safe driving, has consistently upheld high standards of service, contributing to a notable improvement in operational productivity. ensuring safety protocols, maintaining equipment, and collaborating with teams to complete duties efficiently and effectively.

Overview

18
18
years of professional experience

Work History

Driver

FedEx Express
12.2015 - Current

Performed courteous and efficient package delivery and pick-up services.


  • Customer service: Provide excellent customer service and handle customer interactions
  • Driving: Demonstrate safe driving skills and maintain vehicle maintenance
  • Time management: Manage tight deadlines and improve delivery efficiency
  • Organization: Organize and prioritize tasks
  • Multitasking: Fulfill multiple duties simultaneously

Experience

  • Load and unload delivery trucks
  • Pick up customer items and deliver them to destinations
  • Sort mail
  • Communicate with main office staff
  • Maintain delivery records
  • Ensure compliance with hazardous shipping papers
  • Handle package scanning
  • Segregate hazardous materials
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Disbatch

Amazon
11.2013 - 10.2014
  • Self-driven professional demonstrating high level of personal accountability.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Team leading, keeping people on task
  • Learned and adapted quickly to new technology and software applications.

Driver

Ups
09.2012 - 10.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Cleaning Contractor

Lori’s Diamond Cut Cleaning
01.2007 - 06.2012
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
  • Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
  • Proactively identified potential issues in properties that required special attention or additional services.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

White River High School
Buckley, WA
06.2008

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Driving in adverse conditions
  • Vehicle inspections
  • Transportation
  • Vehicle maintenance
  • Commercial driving
  • Equipment operation
  • Inclement weather driving
  • Relationship building
  • Accident prevention
  • Heavy lifting
  • DOT compliance
  • Equipment monitoring
  • Strategic planning
  • Attention to detail
  • Processes and procedures
  • Team building
  • Conflict resolution
  • Friendly and outgoing
  • Verbal and written communication
  • Physical stamina
  • Patience and tact
  • Driving and transportation
  • Continuous improvement
  • Multitasking Abilities
  • Self motivation
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Critical thinking
  • Decision-making
  • Reliability
  • Analytical thinking

Timeline

Driver

FedEx Express
12.2015 - Current

Disbatch

Amazon
11.2013 - 10.2014

Driver

Ups
09.2012 - 10.2013

Cleaning Contractor

Lori’s Diamond Cut Cleaning
01.2007 - 06.2012

White River High School
Jaymi Shaw