Jaymi Van Rooyen
Billings,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience with the general public. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to dip my feet into something new and intriguing.
Overview
13
13
years of professional experience
Work History
Office Manager/Small Business Co-Owner
Big Sky Boats Service & Repair, LLC
2014.09 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
Front Desk Receptionist
Woods Accounting
2022.12 - 2023.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
JCPenney
2016.10 - 2020.07
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Escalation Specialist
Wells Fargo
2011.02 - 2014.08
- Managed high-pressure situations professionally, remaining calm and focused while resolving customer complaints.
- Assisted in the development of training materials related to escalation handling best practices for new hires.
- Resolved complex customer issues by diligently researching and collaborating with cross-functional teams.
- Recognized as a top performer within the team, consistently meeting or exceeding key performance indicators related to escalation case handling.
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Maintained comprehensive knowledge of company products, services, and policies to provide accurate information to customers during escalations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Laurel High School
Laurel, MTSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Time Management
Initiative-taking
Customer Relations
Prioritization
Administrative Support
Timeline
Front Desk Receptionist
Woods Accounting
2022.12 - 2023.04
Customer Service Representative
JCPenney
2016.10 - 2020.07
Office Manager/Small Business Co-Owner
Big Sky Boats Service & Repair, LLC
2014.09 - Current
Customer Service Escalation Specialist
Wells Fargo
2011.02 - 2014.08
GED -
Laurel High School
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