JAYMIA CRENSHAW

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Providing basic information on admission procedures and eligibility criteria. Assisting students in filling out admission forms. Contributed to a positive school image by maintaining professional demeanor and accurate information dissemination during campus tours and events.

• Reviewing applications and related documents for compliance.
• Handling calls regarding admission procedures and programs.
• Evaluating and resolving students issues, problems and inquiries.
• Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
• Assisted with marketing efforts for recruitment initiatives, resulting in increased awareness and interest from potential applicants.

Provided administrative support to staff members and doctors across a fast-paced medical practice. Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally. Accurately applied payments to parents accounts and past due balances.

• Greeted visitors and parents upon arrival, offered assistance, and answered questions to build rapport and retention.
• Updated student records accurately and efficiently, ensuring data integrity within the system.
• Maintained a clean, organized reception area, creating a welcoming atmosphere for students and parents.
• Trained all staff on front desk procedures and policies.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.

Responsible for overseeing all administrative processes, including new and existing client filing systems and the creation of the master schedule. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.

• Manage the reception area and staff to achieve effective communication both internally and externally
• Assist staff with any clerical or administrative tasks and offer suggestions to streamline and improve processes.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Created and updated records and files to maintain document compliance.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Assisted coworkers and staff members with special tasks on daily basis.

Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency. Collaborated with other departments to address guest needs promptly, resulting in improved overall experience ratings. Responsible for preparing various daily, weekly & monthly Residence Department reports

• Front Desk Management: Manage front desk operations to include mail and package delivery services, distribution of student cleaning and recreational equipment, visitor reception and registration, resident check-in/out, comply with the Family Educational
• Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency.
• Participated in regular management meetings, providing valuable input on front desk operations and collaborating with colleagues to develop strategies for overall hotel success.
• Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.