Jaymie Friddle-Rickmon
Wilmington,IL
Summary
Dynamic professional with a proven track record, excelling in data entry and customer service. Adept at multitasking and conflict resolution, I enhanced operational efficiency and improved client satisfaction through effective communication and meticulous attention to detail. Passionate about optimizing workflows and fostering team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
First United Methodist Church
Wilmington, IL
06.2022 - Current
- Composed correspondence, reports and meeting notes.
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Utilized editing programs to proofread content for typo-free emails, memos, and documentation.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Organized files, faxed reports and scanned documents.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Daily use of Microsoft Office and Microsoft Word.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Received and recorded cash, checks and transfers.
- Collaborate efficiently with a team of colleagues on a daily basis.
Small Business Owner
Self Employed
Wilmington, IL
08.2020 - 08.2023
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Increased business by developing new marketing and promotional strategies.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Directly deal with customers in the design and manufacturing of custom-made items. Including notification of any production delays, shipping information, or cost reduction opportunities.
- Prepared monthly invoices and statements for customers according to their service agreements.
- Processed payments using various methods such as ACH, wire transfers, checks.
- Monitored daily payment activity in order to identify any discrepancies or errors.
- Researched customer accounts to ensure that all payments were properly applied and reconciled.
- Weighed packages to determine shipping costs.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Prepared packages for shipping and determined most economical shipping methods.
House Cleaner
Jen's Cleaning Service
Wilmington, IL
05.2019 - 04.2020
- Executed detailed home cleaning adhering to specific protocols and client requests.
- Sanitized frequently touched surfaces, including doorknobs and light switches.
- Coordinated home cleaning schedules based on client availability and time constraints.
- Utilized appropriate chemicals at optimal dilution for various surfaces.
- Provided additional services upon customer request, including laundry and pet care.
- Maintained cleanliness of bathrooms, kitchens, and all floor types through systematic cleaning methods.
- Engaged with clients and guests to ensure satisfaction during service delivery.
- Marketed cleaning services effectively to expand customer base using promotions and referral discounts.
Education
Certification in Phlebotomy - Phlebotomy
Kankakee Community College
Kankakee, IL02-2016
Some College (No Degree) - Liberal Arts
Joliet Junior College
Joliet, IL01-2001
High School Diploma -
Wilmington High School
WilmingtonSkills
- Data entry and office administration
- Information security
- Multitasking and prioritization
- Attention to detail
- Conflict resolution
- Excel proficiency
- Filing and archiving
- Scheduling and calendar management
- Active listening
- Customer service
- Verbal and written communication
- Team collaboration
- Stress management
- Workflow optimization
- Call handling
Affiliations
- Avid reader, averaging a book per week.
- Jeep enthusiast
Certification
- CPR certification
References
References available upon request.
Timeline
Administrative Assistant
First United Methodist Church
06.2022 - Current
Small Business Owner
Self Employed
08.2020 - 08.2023
House Cleaner
Jen's Cleaning Service
05.2019 - 04.2020
Certification in Phlebotomy - Phlebotomy
Kankakee Community College
Some College (No Degree) - Liberal Arts
Joliet Junior College
High School Diploma -
Wilmington High School
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