Jaymie Gurba
Columbus,GA
Summary
Attentive healthcare support auxiliary passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
4
4
years of professional experience
Work History
Unit Secretary
Piedmont Urgent Care By Wellstreet
04.2023 - Current
- Facilitating medication sales from in-house stock
- Educating patients on side effects of various drugs and giving medication instructions
- Documenting phone calls, discharge paperwork, and various other documents in Epic
- Discharging patients and escorting them back to the lobby
- Sanitizing exam rooms
- Aiding in various office needs and organizational tasks as needed
- Performing tasks to speed up patient turn over such as taking vitals, testing for common illnesses, and performing drug screens
- Seeing 40 patients on average per day, but occasionally getting up to 70
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Receptionist
Pulmonary Medicine Inc.
03.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Filing documents in Athena
- Taking messages for provider
- Scheduling imaging, labs, and procedures on behalf of patients
- Creating and sending referrals to other businesses
- Triaging patients, administering both albuterol treatments and spirometry testing to 10- 13 patients per day
- Light billing work
- Confirmed appointments, communicated with clients, and updated client records
Manager
Chick-fil-a Midland
07.2021 - 03.2023
- Coordinating and instructing employees throughout shifts
- Training new hires, instilling confidence in them as they take on hefty responsibilities
- Counting and closing tills for EOD and EOS reports
- Handling difficult conversations and predicaments/disciplinary action
- Helping teammates successfully complete >$6,000 dinner services
- Coordinating closing tasks, both fiscally and operationally, to get staff out in a timely manner.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
COVID-19 Screener
Charles Henderson Child Health Center
09.2020 - 01.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions, explaining each one as needed
Education
High School Diploma -
Charles Henderson High School
Troy, AL01.2021
Skills
- HIPAA Compliance Understanding
- Strong Organization
- Customer Service
- EMR / EHR
- Team Leadership
- Staff Training and Development
- Financial Management
- Negotiation and Conflict Resolution
References
- Kelsey Melvin, Chick-fil-a Training Co-Director, (404)402-6474
- Jessica Stewart, Piedmont Urgent Care Team Lead, (478)718-1005
Timeline
Unit Secretary
Piedmont Urgent Care By Wellstreet
04.2023 - Current
Receptionist
Pulmonary Medicine Inc.
03.2023 - 04.2023
Manager
Chick-fil-a Midland
07.2021 - 03.2023
COVID-19 Screener
Charles Henderson Child Health Center
09.2020 - 01.2021
High School Diploma -
Charles Henderson High School