JAYMIE LAMB
Knoxville,TN
Summary
Results-driven professional dedicated to improving guest experiences and operational workflows. Successfully managed front desk operations and inventory control, contributing to enhanced customer retention and service quality. Proven ability to create a welcoming atmosphere while efficiently addressing guest needs during peak periods.
Overview
4
4
years of professional experience
Work History
Bartender
Bullfeathers Karaoke Cafe
Knoxville, Tennessee
11.2025 - Current
- Engaged with patrons to create a welcoming atmosphere during events.
- Handled cash transactions and processed payments efficiently at the bar.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and organization of bar area during busy shifts.
- Assisted in managing inventory and restocking supplies regularly.
Front Desk Representative
Grow Knoxville
Knoxville, TN
01.2024 - 10.2025
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers, provided assistance, and answered questions to foster rapport and encourage retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Contributed to team meetings focused on operational improvements and guest service enhancements.
Barback/Bartender
Topgolf
Knoxville, TN
07.2022 - 12.2023
- Managed cash drawer, provided customer service, trained new staff, and ensured compliance with ABC licensure regulations by checking IDs and knowing limits.
- Prepared bar for service by stocking, organizing, and maintaining inventory accuracy.
- Delivered customer service to enhance patron experience.
Education
High school diploma -
Lenoir City High School
Lenoir City, TN06-2026
Bachelors in Science - Business administration with a concentration in marketing
Southern New Hampshire University
Hooksett, NHSkills
- Computer
- Office software
- Teamwork
- Problem solving
- Customer service
- Inventory management
- Cash handling
- Conflict resolution
- Outgoing personality
- Mixology techniques
INTERESTS
- Community Cleanup
- Participating in cultural exchange programs and homestays.
- Acting and Theater, Basketball, Participate in local theater productions, enhancing my public speaking and teamwork skills.
- Creative Writing
- Design and Build Websites
Volunteer Experience
- Lenoir City Elementary School, Office Assistant, 2022-12, 2023-03
- Last Call Theater, Backstage Hand, 2020-12, Present
- Muse Knoxville, Summer Camp Hand, 2024-06, 2024-08
- Big Brother Big Sisters of East Tennessee, Big Sister, 2023-12, Present
Timeline
Bartender
Bullfeathers Karaoke Cafe
11.2025 - Current
Front Desk Representative
Grow Knoxville
01.2024 - 10.2025
Barback/Bartender
Topgolf
07.2022 - 12.2023
High school diploma -
Lenoir City High School
Bachelors in Science - Business administration with a concentration in marketing
Southern New Hampshire University