Conscientious and compassionate human resources professional with a drive for helping employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures, while promoting positive morale and optimizing productivity. Motivating and positive, with excellent interpersonal, coaching, and communication skills.
Overview
29
29
years of professional experience
Work History
Human Resource
Cody's Transportation And Logistical Systems
Baton Rouge , LA
05.2019 - Current
Advanced knowledge in logistics and transportation operations
Audit Bill of Ladings, Line haul logs, and verification of proof of deliveries
Providing clerical and administrative support with key measures of 99%-100% completion under time sensitive deadlines, and ability to compose correspondence for staff members
Provided administrative support with payroll, calendars, meetings, and training events
Interview drivers for Independent Contractors or Company Driver's
Work alongside DOT Compliance Officer to keep Company DOT compliant
Maintain and update files for all fleet (Inspection, Registration, IFTA, and Maintenance) and driver files(expiration of Driver's license, Med Card, TWIC)
Assisted in recruiting and training of new employees
Email all new hires and existing employees to proper channels of Insurance, Worker's Comp, and Payroll
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Organized and led staff orientation programs and training to promote collaboration
Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
Discovered and resolved complex employee issues that affected management and business decisions
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
Conducted performance reviews for all fleet personnel to further development within operation
Ensured confidentiality of all personnel, office, and employment records
Maintained excellent attendance record, consistently arriving to work on time
Art Teacher
St. Patrick Catholic Preschool
Baton Rouge, LA
10.2012 - 05.2019
Develop and instruct age-appropriate lesson plans (ages 2yrs- 5yrs) that involve physical, social, and academic growth
Teach 50+ students attending preschool
Showcased 800+ pieces of children’s work in Art Show to promote self-esteem
Reinforcing positive behavior by encouraging efforts and praising compliments
Applying variety of methods to fulfill needs of diverse abilities and circumstances
Skilled in selecting and adapting best teaching materials for classroom use, with unique mix of experience and knowledge to help students be attentive and be life-long active learners
Responsible for Carpooling. Direct traffic and line up kids to be put in appropriate cars via carpool tags. All students ( 50+) safely exit school within 8-10 minutes
Administrative Assistant
Southeastern Freight Lines, Inc
Port Allen, LA
01.2006 - 09.2007
Skilled 10 key touch keyboard with 17,800 keystrokes per hour and 62 words per minute, 0% error ratio.
Having organizational skills and attention to detail
Professional telephone etiquette while handling high volume of calls
Providing clerical and administrative support with key measures of 99%-100% completion under time sensitive
Ability to handle multiple tasks under sensitive and high volume situations
Audit Bill of Ladings, Line haul logs, and verification of proof deliveries
Assist Driver’s with printing manifests, driver logs, and check-ins & out
Willing to perform superior customer relations and be determined to achieve customer satisfaction
Maintaining work area/lobby area in an orderly manner to ensure a positive company image
Scheduled appointments for freight delivery with high volume of inbound calls for pickup and delivery (100+ pick
Cross-trained into Accounts Receivable/Payable for freight
Responsible for payroll management of 60 employees, and ordering all employee uniforms
Cross-trained into OSD (Over, Short and Damage Department) which provides claims support under time sensitive situations dealing with loss prevention, and claims investigation work
Quality Action Coordinator responsible for boosting team morale, giving employees gift incentives, and reporting back to corporate headquarters on the center's progress of employee’s participation
Handled company Excel charts/pareto charts of productivity (cost ratio, key measures, dock efficiency, revenue, and etc) for the center and reported back to corporate headquarters weekly
Return Mail Specialist
JP Morgan Chase
Baton Rouge, LA
10.2005 - 01.2006
Interacted with peers to give and receive information
Exercised judgment in selecting from set of prescribed procedures
Change customer info via computer
Sort card members' correspondence in preparation for Customer Service Unit
Performed quality control check of peers work
Key items at rate of 13,800 keystrokes per hour with 0% error ratio
PBX Operator
Southeastern Freight Lines, Inc
Las Vegas, NV
11.2004 - 07.2005
Production oriented environment to create freight bills from information imaged from bill of lading.
Key items at rate of 9500 keystrokes per hour and 50 wpm. 1% error ratio
Responsible for heavy data entry, working in word and excel while occurring 480 bills per day
Opex Senior RPS Clerk
Bank One Corporation
Las Vegas, NV
06.1999 - 03.2005
Expedite workflow of 6.5 million payments monthly to ensure payments are accurately processed under strict timelines
Train new hires on all OPEX functions
Log incoming mail; prepare various tickets and documents for each mail drop using Excel and Word
Cross-trained in three departments ( Data entry, Banc-Tec, Reconciliation) and assist as needed
Key items at a rate 8500 keystrokes per hour and 45 wpm with 1% error ratio
Extract mail using an assortment of machines while exceeding all quality and productivity standards.
Sort card members' correspondence in preparation for Customer Service Unit.
Batch Prep completed work for various departments.
Perform quality audits on address changes and processed work.
Casino Cashier/Slot Attendant
MGM Resorts
Las Vegas, NV
04.2004 - 11.2004
Handling cash drawer of $95,000-$175,000 on daily basis with no variances
Quickly and accurately counted drawers at start and end of each shift
Provided customer service to patrons of casino, and team members
Responsible for selling and redeeming coins/tokens
Make buys, credits and exact money exchanges to replenish bank
Completed jackpot and fill vouchers by issuing cash/coins in accordance to gaming regulations
Pay jackpots, and perform hopper fills according to gaming regulations
Refilled gaming machines with tickets and reset cash machines after payouts
Responsible for providing assistance and servicing needs of customer in assigned areas
Perform repairs to slot machines when needed (coin and/or bill jams)
Assisted patrons by resolving complaints, explaining house rules and variations of games
Monitor activities on floor and notify supervisor of suspicious customer or employee activity
Assist in money making buys, and retrieve change for guests; carry wallet to break large denomination bills for bill validators
Reported and filled all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents
Cashier/ ID Checker
Nellis Air Force Base Exchange
Las Vegas, NV
01.1996 - 07.1998
Provided excellent customer service to consumers
Checked military ID cards
Security tag merchandise going in-out of store
Maintained crowd control during military exercises
Verification of merchandise upon arrival and sort into proper departments
Handled cash with high accuracy and took care to check bills for fraud.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Processed refunds and exchanges in accordance with company policy.
Education
Some College (No Degree) -
Community College of Southern Nevada
Las Vegas, Nevada
Skills
Communication skills (Written and Verbal)
High Level Confidentiality
Legal Compliance
Conflict resolution
Multitasking Abilities
EEO Understanding
Files and Records Management
Policy Development
Organize and Run Safety Meetings
Analytical and Critical Thinking
Accident Investigations
Facilitate Compliance of Company Rules and Guidelines
Pre-Employment Screening
Timeline
Human Resource
Cody's Transportation And Logistical Systems
05.2019 - Current
Art Teacher
St. Patrick Catholic Preschool
10.2012 - 05.2019
Administrative Assistant
Southeastern Freight Lines, Inc
01.2006 - 09.2007
Return Mail Specialist
JP Morgan Chase
10.2005 - 01.2006
PBX Operator
Southeastern Freight Lines, Inc
11.2004 - 07.2005
Casino Cashier/Slot Attendant
MGM Resorts
04.2004 - 11.2004
Opex Senior RPS Clerk
Bank One Corporation
06.1999 - 03.2005
Cashier/ ID Checker
Nellis Air Force Base Exchange
01.1996 - 07.1998
Some College (No Degree) -
Community College of Southern Nevada
Similar Profiles
David DeVries IIIDavid DeVries III
Account Manager at Transportation & Logistical Services, Inc.Account Manager at Transportation & Logistical Services, Inc.