Summary
Overview
Work History
Education
Skills
Timeline
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Jaymie Torres

Jaymie Torres

North Las Vegas,NV

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. I strongly believe superb communication, empathy for others and taking ownership to resolve conflicting scenarios from start to finish, are key components to resolution for both customer related concerns and also to achieve company team goals. Furthermore, I feel building trust and exuding confidence in one another, being an exuberant motivator, coach and team player, is what makes a Leader so effective. I am always ready to learn new things and eager to grow in the company.

Overview

8
8
years of professional experience

Work History

CareBot Senior Lead

Williams Sonoma Inc
11.2021 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Seasonal Floor Supervisor

Williams Sonoma Inc
08.2022 - 12.2022
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Delegated daily tasks to team members to optimize group productivity.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Analyzed company's expenditures and developed financial models.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.

Retail Escalations

Williams Sonoma Inc
11.2020 - 11.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Organized client meetings to provide project updates.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Retail Support Associate

Williams Sonoma Inc
11.2019 - 11.2020
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Customer Service Associate

Williams Sonoma Inc
07.2019 - 11.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Troubleshot shortages and overages to support quality control efforts.
  • Processed documentation and troubleshot discrepancies to build client rapport.

First Impressions Team Leader

Tcmi Christian Event Center
Las Vegas, NV
05.2015 - 03.2020
  • Planned games, songs and dances as part of religious curriculum.
  • Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
  • Answered student questions, addressed needs and deescalated tense or emergency situations.
  • Fostered safe and nurturing learning environment in classroom to promote faith development.
  • Maintained safe environment for children and teachers by upholding church policies.
  • Arrived before Sunday School class began to supervise and develop relationships with children.
  • Developed lesson plans according to Church's curriculum and general bible study.
  • Conversed with children's parents after class to establish cooperative relationships.
  • Assisted church staff members with projects and attended necessary staff meetings.
  • Worked with ministry team to gather materials for lessons.
  • Provided childcare services during large-scale church events or trips.
  • Advocated for children and children's programs to parents and church staff.
  • Assisted with bulletin board planning and design to communicate Sunday School news and updates.
  • Kept abreast of best practices for Sunday School to share with ministry and children's parents.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Organized charity and fundraising events to raise money for great cause.

Baker

Self Employed Services
North Las Vegas, NV
02.2015 - 06.2019
  • Created new recipes using available ingredients and for special occasions.
  • Checked dough for proper consistency, adding more flour if needed.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Created attractive dessert trays for catering events.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Combined ingredients by hand and with electric mixing equipment.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Met with customers to discuss needed bakery items and take orders.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Inspected all bakery products and removed any found to possess defects.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Education

Associate of Science - Medical Billing And Coding

Colorado Technical University
Colorado Springs, CO
01.2012

High School Diploma -

St. Francis School
Honolulu, HI
05.1995

Skills

  • Issue Resolution
  • Work Planning and Prioritization
  • Giving Constructive Feedback
  • Analytical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Staff Training
  • Goal Setting
  • Coaching and Mentoring
  • Attention to Detail
  • Team Supervision
  • People Management
  • Quality Improvement
  • Call Center Operations
  • Experience in Leadership
  • Computer Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Training & Development
  • Content Management Expertise
  • Improvement Plan Knowledge
  • Leading Team Meetings
  • Performance Evaluations
  • SOP Adherence
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Evaluating Employee Work
  • Overtime Management
  • Client Support
  • Exceptional customer service
  • Superior verbal and written communication skills

Timeline

Seasonal Floor Supervisor

Williams Sonoma Inc
08.2022 - 12.2022

CareBot Senior Lead

Williams Sonoma Inc
11.2021 - Current

Retail Escalations

Williams Sonoma Inc
11.2020 - 11.2022

Retail Support Associate

Williams Sonoma Inc
11.2019 - 11.2020

Customer Service Associate

Williams Sonoma Inc
07.2019 - 11.2020

First Impressions Team Leader

Tcmi Christian Event Center
05.2015 - 03.2020

Baker

Self Employed Services
02.2015 - 06.2019

Associate of Science - Medical Billing And Coding

Colorado Technical University

High School Diploma -

St. Francis School

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Jaymie Torres