Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaymie Wilson

Wichita,KS

Summary

Dynamic customer service professional with extensive experience at Moore Water & Air, excelling in problem-solving and complaint resolution. Proven track record of enhancing customer satisfaction through effective communication and empathetic listening. Adept at managing high call volumes while maintaining professionalism, consistently exceeding performance metrics and fostering positive client relationships.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Moore Water & Air
05.2022 - Current
  • Assisted customers in resolving inquiries and issues, ensuring high satisfaction levels.
  • Managed incoming calls efficiently, addressing service requests and concerns promptly.
  • Documented customer interactions accurately in CRM system to maintain detailed records.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Provided support during peak hours, maintaining composure under pressure while meeting targets.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Resolved escalated issues effectively, contributing to a positive team environment and customer loyalty.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Adapted quickly to new software tools, enhancing overall operational efficiency.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Health Care Aide

Visiting Angels Living Assistance Services
08.2021 - 05.2022
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Provided companionship to enhance emotional well-being of clients.
  • Maintained cleanliness and organization in client living environments.
  • Documented client progress accurately for effective communication among caregivers.
  • Supported clients with mobility and physical therapy exercises as directed.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.

Co-Owner

Get A Move On
02.2013 - 06.2018
  • Assisted customers in resolving inquiries and issues, ensuring high satisfaction levels.
  • Managed incoming calls efficiently, addressing service requests and concerns promptly.
  • Documented customer interactions accurately in CRM system to maintain detailed records.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Provided support during peak hours, maintaining composure under pressure while meeting targets.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Resolved escalated issues effectively, contributing to a positive team environment and customer loyalty.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Adapted quickly to new software tools, enhancing overall operational efficiency.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Cashier

Dillons Grocery Store
03.2021 - 08.2021
  • Processed customer transactions efficiently and accurately at point of sale.
  • Maintained knowledge of store promotions and product locations for customer inquiries.
  • Handled cash, credit, and check payments while ensuring compliance with company policies.
  • Assisted customers with returns and exchanges, resolving issues to enhance satisfaction.
  • Monitored inventory levels to ensure stock availability at the register area.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

North High
Wichita, KS

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Answering questions
  • Complaint resolution

Timeline

Call Center Representative

Moore Water & Air
05.2022 - Current

Health Care Aide

Visiting Angels Living Assistance Services
08.2021 - 05.2022

Customer Service Cashier

Dillons Grocery Store
03.2021 - 08.2021

Co-Owner

Get A Move On
02.2013 - 06.2018

High School Diploma -

North High

Similar Profiles

CREATE PROFILE