JAYMIE C. RIVERA

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Transcribed phone messages and relayed to appropriate personnel.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Investigated topics and produced concise summaries use.
• Created expense reports, budgets and filing systems for management team.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.

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• Performed routine clerical tasks by scanning, filing and copying documents.
• Maintained digital databases, physical files and area logs.
• Tracked expenses, processed invoices and completed other related accounting tasks.
• Scheduled, rescheduled and cancelled appointments for dental patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
• Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

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• Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.