Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Jaymin Agnew

Banking Officer
Greensboro,NC

Summary

Seasoned Business Analyst offering 12 years of Banking industry success. Dedicated Banking Officer with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished at leveraging past lessons to inform future decision-making.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Senior Tester

TRUIST
Greensboro, NC
06.2020 - Current
  • Monitors and analyzes data and documents for quality and associated risk to which business process is subject
  • Ensures compliance with corporate risk, regulatory and/or investor requirements. Monitors and analyzes transactions for data quality, risk, client experience, and workflow efficiency
  • Monitors and analyzes transactions for data quality, risk, client experience, and workflow efficiency
  • Participation with complex review/audit or remediation
  • Decreased overall fail rate by 4.9%

Team Lead

TRUIST
Greensboro, NC
02.2017 - 06.2020
  • Engage with subject matter experts (SMEs), business partners, technology group and others to develop clear and accurate reporting, process maps, financial insight, operational support and analysis
  • Quality Oversight process – reviewing fails, LOB rebuttals, QC of testers (10%)
  • Develop new tests and updating current test – test plans, reference guides
  • Effectively summarize and present findings and project results to Mortgage leadership
  • Identified risk, and created controls to proactively address concerns based on routine audit inspections

Project Analyst

BBT Bank
Greensboro, NC
04.2015 - 02.2017
  • Responsible for quality assurance of loss mitigation income and workout option decisions to ensure consistency and compliance with CFPB and investor guidelines
  • Acknowledge and apply appropriate BB&T Mortgage Lending Administration Policies as it pertains to Loss Mitigation
  • Collect and relay trending occurrences, issues and common questions regarding compliance to BB&T income policy and related
    procedures
  • Maintain thorough knowledge of policy, procedure and documentation required to meet underwriting and compliance requirements
  • Raised descriptive, concise and useful defect reports and quality standards to showcase testing process
  • Awarded Purple Cow Distinction June2016 for Operational Excellence and Efficiency

Education

Bachelor of Science - Cyber Security

Guilford Technical Community College
Jamestown, NC
08.2021 - Current

Skills

Data analysis

undefined

Software

Microsoft Word, Excel, PowerPoint and Outlook

BBT/TRUIST systems: MSP, Exstream, Saber, Clarifier, Qlikview, Amazon Connect

Bank of America systems: LAMP, CROSS, ALS, CRM Tool, NICE, Default Workflow, DM Portal

Certification

Certified Proficiency Coach Bank of America 2/2011

Timeline

Bachelor of Science - Cyber Security

Guilford Technical Community College
08.2021 - Current

Senior Tester

TRUIST
06.2020 - Current

Team Lead

TRUIST
02.2017 - 06.2020

Project Analyst

BBT Bank
04.2015 - 02.2017

Similar Profiles

CREATE PROFILE
Jaymin AgnewBanking Officer