Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Jaymini Patel

Flower Mound,TX

Summary

Accomplished and results-driven professional with extensive experience leading global product development, automation, and operations for enterprise-scale organizations. Stellar record of transforming business requirements into innovative technical solutions, driving product roadmaps, and optimizing workflows to deliver measurable impact. Recognized for reducing issue backlogs monthly, saving hours annually through automation, and increasing customer satisfaction. Expert at leveraging Agile methodologies, product backlog management, and cross-functional collaboration to accelerate development efficiency and expand market opportunities across Asia, Europe, South America, and the Middle East.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Software Test Coordinator

Sabre Corporation
  • Directed a team of up to eight engineers in developing and testing Sabre products and software solutions; oversaw test development across manual testing, automated unit tests, and customer acceptance testing.
  • Decreased software defects by 25% annually by collaborating with cross-functional teams and implementing best practices from the Software Test Life Cycle (STLC).

Senior Technical Lead Analyst (Asia Pacific and Europe Helpdesk)

Sabre Corporation
  • Supervised regional air pricing operations teams across Asia Pacific and Europe and directed multiple analysts to ensure operational excellence.
  • Eliminated 200+ backlog cases per month by resolving air shopping, pricing, and ticketing issues.
  • Increased customer satisfaction by 25% by prioritizing critical issues in collaboration with technical maintenance and product development teams.

Senior Business Analyst

PDS Inc.
01.2021 - Current
  • Company Overview: IT Consulting, Aerospace, Engineering
  • Document detailed business requirements from stakeholders through workshops, interviews, and analysis sessions.
  • Analyze and model processes to identify inefficiencies, gaps, and opportunities for improvement or automation.
  • Translate business needs into clear and comprehensive functional specifications, user stories, and acceptance criteria for technical teams.
  • Automated global travel bookings for 300K+ members and employees annually by developing innovative travel technology solutions for a large non-profit.
  • Leveraged analytical expertise to identify and implement process improvements and enhance cost savings and operational efficiency.
  • IT Consulting, Aerospace, Engineering

Principal Technical Product Manager

Sabre Corporation
01.2003 - 12.2020
  • Partnered with leadership, stakeholders, and cross-functional product owners to define business requirements, build roadmaps, design technical solutions, and secure funding through prototyping and product demonstrations.
  • Translated business needs into detailed specifications for complex software products as well as delivered both new builds and continuous improvement solutions.
  • Developed and prioritized product backlogs aligned with business objectives.
  • Authored epics, features, user stories, and acceptance criteria to ensure traceability and successful delivery.
  • Created test data and test plans, while providing hands-on support for unit and user acceptance testing.
  • Ensured seamless integration, on-time delivery, and alignment with project milestones by coordinating multiple global cross-functional teams and fostering innovation and accountability.
  • Authored product documentation, including design guides and training materials to enable smooth deployment and accelerate user adoption.
  • Represented Sabre as subject matter expert at industry conferences, showcasing product leadership and industry expertise.
  • Improved issue resolution speed and enhanced global help desk support by engineering diagnostic tools.
  • Drove scalability, improved efficiency, and accelerated delivery by applying Agile Scrum practices.
  • Balanced competing priorities and maintained stakeholder alignment by streamlining workflows.

Education

Bachelor of Arts - Business Administration

University of Westminster
London, United Kingdom

Skills

  • Requirements Gathering & Analysis
  • Product Roadmap Development
  • Agile & Scrum Methodologies
  • Process & Workflow Optimization
  • Product Backlog Management
  • Global Product Management

Certification

  • Professional Scrum Product Owner (PSPO I G II), Scrum.org
  • Professional Scrum Master I (PSM I G II), Scrum.org
  • Certified Business Analysis Professional, International Institute of Business Analysis
  • Certified Scrum Product Owner (CSPO), Scrum Alliance
  • Certified Scrum Master (CSM), Scrum Alliance
  • Microsoft Azure Fundamentals, Microsoft

Accomplishments

  • Designed and launched automated product solutions that empowered web-based clients and strategic partners to capture new business opportunities across Asia, South America, Europe, and the Middle East.
  • Saved over 5,000 hours annually by engineering and automating a Fortune 500 loyalty program and extending efficiencies to global alliance partners.
  • Elevated product development by 25% through implementing agile practices and driving cross-functional collaboration.

Timeline

Senior Business Analyst

PDS Inc.
01.2021 - Current

Principal Technical Product Manager

Sabre Corporation
01.2003 - 12.2020

Lead Software Test Coordinator

Sabre Corporation

Senior Technical Lead Analyst (Asia Pacific and Europe Helpdesk)

Sabre Corporation

Bachelor of Arts - Business Administration

University of Westminster

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Jaymini Patel