Jay’Misha Spann
Indianapolis,IN
Summary
Dedicated to leveraging time management and problem-solving abilities to foster team success and support organizational growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Inventory Control Specialist
Amazon Fulfillment
Plainfield, IN
11.2024 - 08.2026
- Monitored and managed on-hand and out-of-stock inventory levels in warehouse
- Monitored expiration timelines and coordinated removal of perishable goods and dated products.
- Stowing
Manicurist/Pedicurist
Intimate Wax Spa
03.2018 - 02.2026
- Facilitated exceptional customer service experiences in a salon environment
- Performed manicures to enhance clients' nail appearance. Assisted clients in selecting nail designs and colors. Provided customer service to ensure satisfaction with nail services
- Performed foot care services including nail trimming and cuticle maintenance. Along with, providing relaxing foot massages
Mail Operator
Pitney Bowes
Indianapolis, IN
02.2022 - 04.2023
- Achieved high confidentiality standards in managing information transfers during imports and exports.
- Streamlined document tracking and shipping accuracy through meticulous label, stamp, and barcode checks.
- Created a secure messaging platform that bolstered information security.
- Enhanced mail sorting efficiency, resulting in prompt delivery to recipients.
Call Center Agent
Stericycle
Indianapolis, IN
09.2019 - 08.2021
- Facilitated customer account inquiries and resolved support issues.
- Resolved customer complaints by implementing effective solutions and ensuring satisfaction.
- Advised on waste management strategies and collection alternatives.
Supervisor
Sam’s Club
Indianapolis, IN
04.2017 - 08.2019
- Optimized customer service operations by equipping cashiers with essential resources and tools for efficient service delivery.
- Educated members on diverse Sam's Club benefits and executed premium membership upgrades.
- Elevated to supervisor role within five months of exemplary performance.
Interior/Exterior Customer Support
Sherwin Williams Paint Store
Indianapolis, IN
09.2015 - 02.2017
- Provided relevant information to customers regarding products to assist in resolving interior and exterior design projects.
- Assisted customers promptly and efficiently during their inquiries.
- Supported new employees in meeting and exceeding company expectations.
Education
Bachelors - Psychology
Indiana University-Purdue University
Indianapolis, IN08.2026
Skills
Assisted in preparing necessary paperwork for operations
Monitored inventory to ensure optimal stock availability and accuracy
Provided customer service to address inquiries and resolve issues
Managed records to maintain organized documentation
Collaborated with team members to achieve shared goals
Communicated effectively through verbal and written methods
Attended BLS training sessions to enhance community health awareness
Maintained high standards of professionalism and ethical conduct during training activities
Protected participant privacy by adhering to strict confidentiality protocols
Certification
- BLS
- CCMA (Certified Clinical Medical Assistance)
- Manicurist
- Forklift
Supplemental Information
Salary Requirements: Flexible to discuss or as posted for the position
Timeline
Inventory Control Specialist
Amazon Fulfillment
11.2024 - 08.2026
Mail Operator
Pitney Bowes
02.2022 - 04.2023
Call Center Agent
Stericycle
09.2019 - 08.2021
Manicurist/Pedicurist
Intimate Wax Spa
03.2018 - 02.2026
Supervisor
Sam’s Club
04.2017 - 08.2019
Interior/Exterior Customer Support
Sherwin Williams Paint Store
09.2015 - 02.2017
Bachelors - Psychology
Indiana University-Purdue University