Jaymit Patel
Frederick,US
Summary
Dynamic Customer Support Specialist with a proven track record at SocialLadder, enhancing customer satisfaction and resolving complex issues promptly. Expert in CRM and problem-solving, I excel in operational improvement and empathetic customer service. Demonstrated ability to lead analytics and implement effective troubleshooting techniques, significantly improving support processes and team collaboration. Diligent customer support specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
SocialLadder
10.2021 - Current
- Led analytics, communication and organizational tasks to oversee product support and interface with customers.
- Assessed Compensation Management and Benefits Administration software issues to determine appropriate troubleshooting methods for remediation.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
IT Customer Support Help Desk
Vikilinks
01.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Information Technology
Central Queensland University
Sydney, Australia07.2017
Bachelor of Science - Information Technology
Gujarat Technological University
Anand, Gujarat, India05.2014
Skills
- Product Launch
- Tactical planning
- Customer Relationship Management (CRM)
- Team management
- Communications
- MS Office
- Project organization
- Operational improvement
- Customer service
- Team building
- Organization
- Problem resolution
- Process improvement
- Relationship development
- Planning and coordination
- Customer service excellence
- Requirements gathering
- Business process improvement
- Product management
- Ticket management
- Customer Service
- Problem-Solving
- Live chat support
- Performed Database testing using SQL queries
Timeline
Customer Support Specialist
SocialLadder
10.2021 - Current
IT Customer Support Help Desk
Vikilinks
01.2018 - 02.2021
Master of Science - Information Technology
Central Queensland University
Bachelor of Science - Information Technology
Gujarat Technological University