Jaymy Tifre
Las Vegas,NV
Summary
Dynamic professional specializing in retail operations, recognized for developing effective training programs and improving customer service outcomes. Proven ability to manage substantial invoice processing, ensuring accuracy and compliance while enhancing vendor relationships. A military veteran dedicated to collaboration and operational excellence.
Overview
1
1
Language
18
18
years of professional experience
Work History
ACCOUNTS PAYABLE
SUPPLYHOUSE.COM
Cranbury, NJ
01.2021 - 01.2025
- Built vendor relationships by processing 500+ invoices monthly, prioritizing accurate payments to optimize cash flow and maximize discounts.
- Developed training guide for sales and use tax exempt program, ensuring compliance with state requirements and facilitating thorough record keeping.
- Delivered exceptional service in response to customer inquiries through phone, email, and live chat.
- Demonstrated increased responsibility, resulting in promotion within 12 months due to strong performance and impactful contributions.
COACH OPERATOR
COMMUNITY TRANSIT
08.2018 - 06.2020
- Safely operated passenger buses on all approved routes including Swift bus rapid transit.
- Collected fares, assisted transit riders, maintained bus schedules, and ensured compliance with traffic laws and company protocol to facilitate smooth transit operations.
- Performed pre-trip and post-trip inspections to support safe operating condition of the vehicle.
- Fostered positive relationships with regular passengers through friendly, professional interactions, enhancing overall commuter experience.
- Promoted company policies and procedures through consistent professional representation in uniform and demeanor, reinforcing brand image.
- Reported vehicle traffic violations, vehicle damage, and accidents to management in compliance with legal and insurance obligations.
SOLUTIONS MANAGER
VERION WIRELESS
09.2006 - 04.2018
- Implemented systematic follow-up procedures for generating SMB leads and managing accounts, improving prospect communication throughout the sales cycle.
- Trained and mentored 15 retail sales staff on solution-based selling and customer service, enhancing customer flow management and promotion knowledge.
- Coached sales staff on appropriately managing complicated customer escalations, increasing customer satisfaction NPS score by 12%.
- Championed training sessions with at-risk clients to enhance product knowledge, reducing returns and increasing product satisfaction.
- Adhered to operational planogram and compliance standards for merchandising, replenishing, and securing inventory to prevent revenue loss.
- Managed store inventory to ensure optimal stock levels and minimized shrinkage through loss prevention measures.
Education
Bachelor of Arts - Business Administration and Management
DeVry University
Seattle, WA06-2004
Skills
- Relationship Building
- Invoice Processing
- Document Management
- Accounts Reconciliation
- Office-Word, Excel, Outlook, Powerpoint
- CRM - Salesforce, Netsuite, MS 365
- NetSuite- Oracle - Payment Processing
- Live Person - Chat and Email Support
- Vendor Relations
- Process improvement
- Problem solving
- Retail operations
- Staff training and development
- Sales strategy
- Data analysis
Languages
Spanish
Native/ Bilingual
Timeline
ACCOUNTS PAYABLE
SUPPLYHOUSE.COM
01.2021 - 01.2025
COACH OPERATOR
COMMUNITY TRANSIT
08.2018 - 06.2020
SOLUTIONS MANAGER
VERION WIRELESS
09.2006 - 04.2018
Bachelor of Arts - Business Administration and Management
DeVry University