Jayna Blackwell
South Holland,IL
Summary
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Grub Hub
Chicago
06.2024 - Current
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained accurate records of goods delivered and collected payments as required.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Ensured that the correct order was delivered to the customer.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Answered customer inquiries regarding menu items, prices and availability.
- Provided excellent customer service throughout the delivery process.
- Collected tips from customers through hands-free electronic methods.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Shopper
Shipt
Chicago , Illinois
12.2023 - 04.2024
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Performed grocery shopping for customers according to their specified list of items.
- Planned efficient routes in order to meet daily demands.
- Practiced safe and secure loading methods to avoid damaging goods.
- Navigated routes with relevant map programs and GPS systems.
- Organized products based on order tickets for efficient delivery routes.
- Delivered groceries to customers' homes in a timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
DoorDash Deliver Driver
Door Dash
Cedar Rapids, Iowa
08.2019 - 12.2023
- Carried food in insulated bags to maintain hot or cold temperature
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
Uber Driver /Uber Eats
Uber
Chicago, Illinois
12.2015 - 12.2020
- Maintained delivery schedules without compromising safety.
- Maintained confidentiality of sensitive materials during transport.
- Documented daily mileage, gas, and other data.
- Managed fuel consumption and expenses for vehicle operations.
- Transported clients to specified destinations safely and on-time.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Secured merchandise, avoiding damage during transportation.
- Assisted passengers with loading and unloading their luggage.
- Utilized GPS and maps for efficient route planning.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Achieved consistently high customer scores due to exceptional service.
Education
High School Diploma -
Thornridge High School
Dolton, IL06-2004
Skills
- Route management
- Efficient Loading Techniques
- Goods transport
- Positive attitude
- Shopping orders
- GPS operation
- Route planning
- Fundamental Vehicle Maintenance
- Safe driving
- Time management
- Weather adaptability
- Order Preparation and Processing
- Accurate Cash Transactions
References
References available upon request.
Timeline
Delivery Driver
Grub Hub
06.2024 - Current
Shopper
Shipt
12.2023 - 04.2024
DoorDash Deliver Driver
Door Dash
08.2019 - 12.2023
Uber Driver /Uber Eats
Uber
12.2015 - 12.2020
High School Diploma -
Thornridge High School